Email

[fingerprint]

I'm trying to set up separate mailboxes for 3 different IDs as described in,

http://btbusiness.custhelp.com/app/answers/detail/a_id/2/c/2048,2049,2056,2087

However, the 'Email' display in  'Manage Services' shown in that link  isn't the same as I get.

The only options I have are,

        a button labeled "Email summary",

        a piece of text, (not a link), "Review and manage your email accounts here.",

        and a link, "Add new email user"

i.e. I've no option to 'Manage email aliases' nor anything to do with mail boxes.

The three addresses have been created via "Add new email user" but all the mail goes to
the default mailbox.

Any help appreciated.

Philip Bolt

PRODUCTS & PACKAGES
BT Business Total Broadband with BT Web Hosting Professional Pack
Mail programs: Mailwasher & Thunderbird.

[Plumly]

Hi Fingerprint,

basically your on the new Microsoft Office365 Product BT are Migrating to,

You don't create Aliases any more you create Domain mailboxes,

So if you click add new user you should have the opton to create domain mailboxes, if not i would suggest contacting support to check that everything iis ok with the domain linking to your account,

Thanks
Plumly

[fingerprint · Accepted solution]

Thanks for your post.

I finally fixed this and have appended instructions for anyone else setting up Business mail via Thunderbird.

Thunderbird settings
    Account settings
        Account name, (Whatever you want)
        Your name,                      "
        E-mail address, (name@BTdomain)
        Reply to,          (leave blank, this can be changed in you BT Business management section)
        Outgoing server, ([name] - smtp.outlook.com) NB if you only use one server, leave as 'Default'

    Server settings
        Server name,    (pop.outlook.com),
        User name,       (name@BTdomain),
        Security    
            Connection security,        (STARTTLS)
            Authentication method,    (Normal Password)

Philip Bolt