cancel
Showing results for 
Search instead for 
Did you mean: 

Help

    • Welcome to the BT Business Community. Our community is a place where members can search for information, read and post about topics of interest and learn from each other. You can also ask for or give advice on BT Business products and services, through posting questions and answers.
      Guests (unregistered visitors) can search the community for information. Registered members can post messages or comments, track discussions and get email notifications on new posts.
    • We've put together a list of guidelines for all members of the community to follow:
      Do:

      Use a meaningful 'subject' line.
      Pick a subject for your post that's relevant to the topic you want to discuss.

      Keep messages concise.
      Shorter posts are more likely to be read. If you need to publish a longer message, use paragraphs to attract more responses to your post.

      Show appreciation.
      If you find other members? advice helpful, thank them by giving them positive feedback and kudos.

      Keep posts to the site on topic within threads.
      Keep the subject matter around the original discussion for the post. Ignore posts that are off topic as we might remove them to keep the threads relevant.

      Post new threads within relevant community topics.
      If you?ve got a subject to a post that doesn?t fit within the existing topics, please post your message in The Lounge.

      Stay informed.
      Please familiarise yourself with the community guidelines, our terms of use and the key take-outs of our terms and conditions. These keep our members safe and our community lively and engaging.
      Don't:

      Spam the community with links to other websites.
      We don't allow spam advertising of commercial sites, personal sites or unsolicited private messages by reference or linking. Linking to or referring to pages on BT websites is fine, as well as links to personal sites in a member's signature. If you're unsure of what falls into each category, please ask a moderator first.

      Use offensive or bad language.
      Treat all members with respect. This community is meant to promote friendly discussion when exchanging views between one another.

      Abuse others.
      Don't get into personal arguments with other members and express your opinion with rational points. Always think about how others would react to your post. If anyone has an issue with a post, just report it to a moderator by clicking on the 'Options' menu to the right of the post and selecting 'Report abuse to a moderator'.

      Post personal details.
      Don't post any personal information in any of the communities. This includes contact details, copies of private emails and messages, or the personal details of a BT employee. If a community member asks for your personal details, send a private message to a moderator for advice.

      Post requests for BT to contact you.
      Our social media complaints team monitors this community, so please ask any questions. We'll try to answer your post in the community, but we might also ask you to DM us your contact details so we can speak to you over the phone.
      If you don't agree with a specific decision from a team member, you must first send your complaint to that community team member via a private message and wait for a response. Please consider that all team actions are usually considered final and aren't open to public scrutiny or debate. Abuse of the community, community members or the team managing it, is a breach of the guidelines.
      Thanks, and welcome to the BT Business Community.

    • Communities provide a place for members or participants to search for information, read and post about topics of interest, and learn from each other. You'll find:
      • Boards where you can post questions and answers.
      • Blogs where you can read and comment on articles.
      • Idea exchanges where you can suggest ways to improve products and vote for ideas that other community members have posted.
      • and more...

      Guests (unregistered visitors) can browse or search the community for information. Members (registered users) can post messages or comments, track discussions, and get email notifications on posting activity and other community actions.

    • You're essential to the community, even if all you ever do is read messages or articles that someone else has posted. Communities offer all kinds of contributions: posting questions and sharing answers, leaving comments on blog articles or ideas, voting for ideas you like, or just searching for answers to your questions.

      We encourage you to visit often and participate. Ask your toughest questions. Chances are someone has a solution or can point you in the right direction. If you find a solution that works, let others know and pass on your own tips and insights. You might just have the answer someone else needs.

      Remember to thank community members who have helped you. Show your appreciation by giving kudos to helpful posts, accepting a solution that answers your question, or posting thank you replies.

      We want the community to be appropriate, friendly, informative, and fun for everyone.

      Make sure to read the Community Terms of Service and the community's Rules and Guidelines so that you know what to expect and what is expected of you when you're here.

    • Registering lets you take full advantage of the community and lets you:
    • Post new messages and reply to other members' posts
    • Receive emails when someone responds to a specific post or topic
    • Exchange private messages with other members
    • Personalise your community experience
    • Post comments on blogs that don't allow anonymous comments
    • Post ideas, vote on the ideas you like best, and post comments If you don't register, you can only browse, search for information, and read posts. You won't be able to give kudos, vote on ideas, interact with other community members, or set customisation preferences.
    • It's easy and it only takes a minute!


      To register:

      1. Click the Sign in link at the top of any page.
      2. Click New user? Register here.
      3. Enter a Login name.
        This is your screen name in the community. It'll show whenever you post or send private messages.
        Tip:Most people create anonymous names for the sake of privacy and to help them feel more comfortable participating. Be creative, have fun with it, but choose carefully. You cannot change your login once registration is complete.
      4. Enter a Password.
        Tip: Passwords are case-sensitive. And it's a good idea to include upper and lower case letters and numbers to make your password more secure.
      5. Enter your Password again.
      6. Enter your email address and enter it again.
        We use this email address to send you notifications for your subscriptions or if you forget your password. We never, ever share your email address with anyone.
      7. If you're the only one who uses this computer, you can click Remember me on this computer which will sign you in automatically when you come to the community.
      8. Accept our terms of service.
      9. If you want, enter your First Name and Last Name.
      10. Make sure the Time Zone matches your location.
      11. Click Register.
        Within a few minutes, look for a confirmation email and click the activation link.
        Note: You must have cookies enabled in your browser to register and to sign in the community.
    • After you've registered and confirmed your registration, you can sign in and start participating.


      To sign in:

      1. Click Sign In at the top of any page.
      2. Enter your Login name and Password.

        Tip: If you're the only one who uses this computer, click Keep me signed in to sign in automatically next time you visit.

      3. Click Sign In.
    • Don't worry if you've forgotten your password. If you have an email address on record, we can send your login name and password to you.


      To get help with your password:

      1. Click Sign In at the top of any page.
      2. Click Need help with your login name or password?
      3. Enter the email address you used when you signed up with the community and click Reset Password.
        If your email address is listed, we'll email you your login name and a link to reset your password.
    • Changing your avatar is an easy way to personalise your community identity. You can change your avatar as often as you like.


      To change your avatar:

      1. Sign in to your community account.
      2. Your avatar icon is in the top right corner, click it and select My profile.
      3. You?ll then see your avatar bigger next to your username, click on your avatar to change it.
      4. Choose a new avatar in one of these ways:
      5. Choose an avatar from the Community collection. (Choose an avatar collection and click the avatar you want.)
      6. Use an image from your computer. (Click From my computer and click the image you want.)
      7. Use an image you have already uploaded to the community. Click From my albums and choose your image. You can only use this option if you have uploaded images that have been approved.
      8. If you have been granted permission, use an image from the web. (Click From another site and enter the URL for the image. Then, click Upload image.
    • Your signature is text that appears at the bottom of your posts.


      To create your personal signature:

      1. Sign into your community account.
      2. Click on your avatar icon at the top right of the page and click Dashboard.
      3. Inside Dashboard, click Personal Profile > Personal Information.
      4. Enter your signature text in the Signature box.
        Some communities let you use HTML in your signature. Check with a moderator if you have questions.
      5. Click Save.
    • You can tell other community members as much or as little about yourself as you want. You can enter a short biography, your location, your interests, or anything else (within community guidelines, of course).

      To tell other community members about yourself:

      1. Sign into your community account.
      2. Click on your avatar icon at the top right of the page and click Dashboard.
      3. Inside Dashboard, click Personal Profile > Personal Information.
      4. Enter information about yourself in the Biography field. You can also enter your name, location, company info, and any other information you want to share.
      5. Click Save.

      By default, all community users can see this information.

      To only show your info to people on your Friends List:

      1. Within Dashboard click Preferences > Privacy.
      2. Set show private information in profile to friends only.
      3. Click Save.
    • Your Friends List is a way to create your own community within a community.

      Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. If you send private messages, you can choose friends from a list instead of typing their usernames.

      To add people to your Friends List:

      1. Sign into the community.
      2. Click the username of a friend to see the friend's About user name page.
      3. Click Add username to Friends.

      Note: You can remove a person from your Friend's List by clicking "Remove from Friends". Additionally, you can click "Ignore" to prevent specific users from contacting you.

    • You can make a lot of changes in the way you look at community pages - from the time zone and language, to text size, to the way menus behave, the order that messages appear, your privacy settings, kudos leaderboards and more.


      To set your viewing preferences:

      1. Click on your avatar icon at the top right of the page and click Dashboard.
      2. Click the Preferences tab.
        Tip:This page has lots of tabs for the different kinds settings you can change. If this is your first visit, take a moment to click through the tabs and see what's available. If you already know, you can go right to the tab and make your changes.
      3. Make your changes and click Save Changes.
    • To post a message:

      1. Go to the board where you want to post.
      2. Click Start a conversation.
      3. In the Subject field, enter your message title.
        Tip: Make your subject clear and concise, as it's the only part of the message that shows up on the message-listing page.
      4. In the Body field, type your message. Be sure to include all necessary details, especially for technical topics.
      5. Format and spell check your message, as needed.
      6. Click Post to submit.
    • Open the message you want to reply to and click Reply.

      The reply message screen is similar to the post message screen, with these differences:

      • When you reply to a post, the subject line is filled in automatically. You can change it if you want.
      • You can paste the message to which you are replying into the body of your reply by clicking Quote.

      Your reply is added to the existing thread. It won't create a new thread.

    • Yes. You can use macros to create boilerplate text that you can paste into any message. You can create up to 9 macros.

      To set up a macro for boilerplate text:

      1. Sign into the community.
      2. Click on your avatar icon at the top right of the page and click Dashboard then Macros.
      3. Enter a short but memorable name in the Macro title field.
      4. In the Macro box, enter your boilerplate text. (You can use HTML tags if your community allows it.)
      5. Click Save.

      Tip: To add text at the bottom of your posts, you can include that text as part of your signature instead of using a macro.

      To add your boilerplate text to a post:

      1. Go to a post.
      2. In the comment area, place your cursor where you want to add the boilerplate text.
      3. Open the Macros menu and select the macro you want to add.
    • Bookmarks let you save community content (boards, articles, ideas, topics, or individual posts) on a special page so you can easily find it again.

      To bookmark a piece of content:

      1. Go to the item you want to bookmark.
      2. To bookmark a location, choose (Location) Options > Bookmark.
        To bookmark a specific post, go to the post and choose (Post) Options > Bookmark.

      To view and manage your bookmarks:

      1. Click on your avatar icon at the top right of the page and click My subscriptions.
      2. Click My Bookmarks.
        You can click a bookmark to go to the item.
      3. To delete a bookmark, click the check box for the bookmark and click Bookmark Options > Delete Selected Bookmarks > Confirm.
    • Subscriptions let you get email updates whenever new content appears in an area of the community that you're interested in. You can subscribe to a board, a blog article, an idea exchange, or any other location in the community. You can also subscribe to a specific post.

      To subscribe a piece of content:

      1. Go to the item you want to subscribe to.
      2. To subscribe to a location, click (Location) Options > Subscribe.
        To subscribe to a specific post, go to the post and click (Post) Options > Subscribe.

      To view and manage your subscriptions:

      1. Click on your avatar icon at the top right of the page and click My subscriptions.
      2. Open the My subscriptions tab to see a list of the items you've subscribed to.
        You can click a subscription to go to the item.
      3. To delete a subscription, click the check box for the subscription and click Email subscription options > Delete selected subscriptions.
    • RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from this community, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to web sites, and those sites feed you new content so you can stay up to date.

      To use RSS, you need a feed reader, such as Google Reader, MyYahoo, or the Live Bookmarks feature of Firefox. There are many free options. When your feed reader is set up, you can find RSS feeds in the community by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options menu. There you'll see a preview of the feed. Most RSS readers give you a button to click at this point. After you click it, the RSS feed appears in your reader as well as new content from that section of the community whenever it becomes available

    • A blog is an online journal written by one or more authors. Blog articles usually appear in reverse-chronological order, so you see the most recent article first, followed by earlier articles. Some blogs have comments from readers, which you can read by scrolling down to the comments at the bottom of the article. You may also be able to post comments to those blogs.

    • Posting a comment on a blog is a lot like replying to a message on a board. If the blog is open for comments, you'll see a post a comment link at the bottom of the article.

      To post your comment:

      1. Click Comment or Post your comment.
        You can post a comment to an article or to someone else's comment.
      2. Type your comment in the comment area.
        You can use simple HTML and quote the article you're commenting on.

        Tip: Unless you have special permissions, you cannot edit or delete a comment after it's posted, so be sure to preview your comment and spell check first.
      3. Click Post your comment.

      Some blogs display new comments almost immediately. Other blogs don't display new comments until the blog author or a moderator approves them.

    • No, you need to be registered and logged in to post a comment on a blog.

      Then, simply type your comment and click Post your comment.

      Some blogs display new comments almost immediately. Other blogs don't display new comments until the blog author or a moderator approves them.

    • Some blogs display new comments almost immediately. Other blogs don't display new comments until the blog author or a moderator approves them.

    • No, you can't. Be sure to check your spelling and preview your comment before you post it; you can't edit a comment once it's posted.

    • If you want to tell your friends about blog articles, you can use any of dozens of shared bookmarking, social network, or other tracking services, such as Del.icio.us, Digg, Reddit, Facebook, MySpace, Google, StumbleUpon, Technorati, or Twitter. All you need is an account with the service and friends to share with.

      To share a blog article:

      1. When you get to an article you want to share, click Share.
      2. Click the service you want to use.
        The next steps depend on the service, you might need to sign in. If you don't already have an account, you'll probably be asked to register and create one. The way you share the article also depends on the service.
      Just choose a service and go. That's all there is to it.

    • Yes. You can subscribe directly to a blog or an article, or you can subscribe to their RSS feeds. If you subscribe to an RSS feed, you can use an RSS reader to view new content that's added to the blog. If you subscribe directly to a blog or article, you receive an email alert when new articles or comments are posted.

      ToDo this
      Subscribe to a blog Go to the blog page and click Blog Options > Subscribe.
      Subscribe to an article Go to the article and click Article Options > Subscribe.
      Subscribe to an RSS feed     Go to the blog or article and click Blog Options > Subscribe to RSS Feed.
      Then, save the live bookmark or whatever you usually do to add an RSS feed.

    • An idea exchange is a collection of ideas that members of your community have posted. They can be anything from new product requests to suggestions about how to improve a product or service. Anyone in the community can see and vote on the ideas you post.

      The ideas in an idea exchange are organised on three tabs:

      • Hot Ideas: These ideas are popular right now.
      • Top Ideas: These are the ideas that have received the most kudos.
      • New Ideas: These are the most recent ideas.

      Adding an idea is just like posting a message on a board and voting for the ideas you like is as easy as giving kudos. You can post comments on ideas the same way you do on blog articles.

      Your community might use labels to help organise related or similar ideas, and assign a status to each idea so you know which ideas might be considered or implemented.

    • It's easy. Posting an idea is just like posting a message on a board.

      To post your idea:

      1. Go to the idea exchange where you want to post an idea.
        Tip: It's a good idea to search the idea exchange first to make sure that someone else hasn't already posted the same idea.
      2. Click the New Idea link.
      3. Type an idea subject and the body of your idea.
        You can use simple HTML, format the text, or add links or images. You can also preview your idea and check your spelling before you post the idea.
      4. If you want to receive emails when someone comments on your idea, click the E-mail me check box.
      5. If labels are required, enter or choose one or more labels.
        The labels you can choose from are listed below the label entry area. Click a label to choose it. Labels make it easy to find related or similar ideas.
      6. Add one or more tags if you wish.
      7. When you're ready, click Post .
    • It's easy. You vote for an idea by giving it kudos. Just click the Kudos! button next to the idea. If you change your mind, you can revoke your kudos later.
    • It's easy. Posting a comment on an idea is a lot like replying to a message on a board. If the idea is open for comments, you'll see a Post a comment link or a Comment count link at the bottom of the idea.

      To post your comment:

      1. Click the Post a comment or the Comment count link.
        You can post a comment to an entry, but not to other comments.
      2. Type your comment in the Post a comment area.
        You can use simple HTML and quote the idea you're commenting on. You won't be able to edit or delete a comment once it's posted, so be sure to preview your comment and check your spelling first.
      3. When you're happy with your comment, click Post your comment.
    • No, you can't so make sure to check your spelling and preview your comment before you post it.
    • If you want to tell your friends about an idea, you can use any of the dozens of shared bookmarking, social network, or other tracking services, such as Del.icio.us, Digg, Reddit, Facebook, MySpace, Google, StumbleUpon, Technorati, or Twitter. All you need is an account with the service and friends to share with.

      To share an idea:

      1. When you get to an idea you want to share, click Options followed by Bookmark.
      2. Click the service you want to use and follow their steps to share the idea.
    • Yes. You can subscribe directly to an idea or an idea exchange, or you can subscribe to their RSS feeds. If you subscribe to an RSS feed, you can use an RSS reader to view new content that's added to the idea exchange. If you subscribe directly to an idea or idea exchange, you receive an email alert when new ideas or comments are posted.

      ToDo this
      Subscribe to an idea exchange Go to the idea exchange page and choose Idea Exchange Options > Subscribe.
      Subscribe to an idea Go to the idea and choose Idea Options > Subscribe.
      Subscribe to an RSS feed     Go to the idea exchange or idea and choose Idea Exchange Options > Subscribe to RSS Feed or Idea Options > Subscribe to RSS Feed.
      Then, save the live bookmark or whatever you usually do to add an RSS feed.

    • To insert an image in a post:

      1. Start a new post.
      2. Click Photo in the editors toolbar.
      3. Choose one of the image source options and follow the on-screen instructions.
    • For your protection, your community requires a moderator to approve all uploaded images before they can be displayed. Although you can see your uploaded images that are awaiting approval or flagged for review, other community members can only see the ones that have been approved.

    • An accepted solution is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer.

      An accepted solution icon also appears on boards and in search results so you can see which messages have solutions.

      If you asked a question/started a thread, you can mark a solution as accepted if it helped resolve your issue. Community moderators can also mark one of the replies to a message as an accepted solution.

    • To mark a message as a solution, click Accept as solution on the reply.

      If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.

      To revoke an accepted solution, click Options > Not the solution.

      You can choose another solution or leave the question unsolved.

    • Kudos is a content rating system that lets you vote for the messages you think are the most useful or important.

      When you give kudos to a message, you're giving a thumbs-up for good content and a pat on the back to its author. Your kudos help to boost the value of certain messages and enhance the reputation of their authors.

    • You can give Kudos to any posts in the community except your own.

      To give kudos to a message and its author, click Kudos on the message.

      If you change your mind about the quality of the message, you can revoke your kudos.

      To revoke kudos you've given, click the Kudos button again.

    • To see who's given you Kudos:

      1. Go to the message page.
      2. Click on the Kudos total to show you the community members who've given you Kudos.
      3. Click Experts to see Kudos given by high-ranking members of the community.
    • There are usually two Kudos leader boards on the community's front page, one for authors and another for messages. The author's leader board shows who has received the most Kudos. The message leader board showcases the most Kudoed messages.

      Links from the front-page leader boards take you to the full leader board pages.

    • Your kudos weight is the number of kudos you give each time you click Kudos.

      If you're new to the community, your kudos weight is probably 1 (each kudos counts as 1). More experienced community members might have a higher kudos weight, so they could give two kudos, ten kudos, or more each time they click.

    • There are a few reasons why you might not be able to give Kudos to a post.

      • You've already given Kudos to this message (you can only give them once).
      • You wrote the message (you can't Kudo your own messages).
      • Your community manager wants you to give Kudos only to a message that starts a thread and not to replies.
      • Your community manager has turned Kudos off for a message or a board.
      • Your community manager has frozen Kudos for this message. You can still see how many Kudos the message has received, but you can't Kudo it any more.
    • Sometimes a message gets so many kudos that we run out of space to show the number. When that happens, you'll see a Hot Kudos symbol or icon instead of the kudos count on the kudos badge.

    • A tag can be a single keyword or a phrase that describes the topic, theme, or subject of the post. You can add as many tags as you want, and so can other community members.

      For example, in a post about a mouse, you might have these tags: mouse, USB mouse, optical mouse, wireless, DPI. Make sure to use commas between tags.

    • A tag cloud displays tags used frequently within the community or within an area of the community. The more a tag is used, the larger it appears in the tag cloud. Just by looking at a tag cloud, you can get a sense of what the hot topics are in each area.

    • Tagging is a way to help other users discover interesting posts. It's also a way to organise content in the community that you think is related. When you apply tags to a post, you add to the value by providing another way for people to find it.

    • Some users will tag posts for their own convenience in finding them later. Other users enjoy helping categorise interesting posts for the benefit of the community. Users who tag lots of posts gain status by appearing on Tag leader boards.

    • To add a tag:

      1. Go to an interesting post or comment.
      2. Click Add tags and type your tags (separated by commas).
      3. Click Add.

    • You can find messages you've tagged by visiting your profile and clicking the tag. You can also click on a tag on any cloud and look at the Most tagged section.

    • Labels are used within a community to help categorise articles in a variety of discussion styles; forums, blogs, Q&A, ideas, TKBs. Labels let you categorise the content you write based on the themes or content in the article. For example, in a support Q&A for troubleshooting connectivity issues with your smart phone, you might apply labels like "iPhone", "Galaxy", "AT&T", or "Verizon".

      Unlike tags, labels are created by the Community Admin and typically controlled for consistency and need. Authors must choose/apply labels from a predefined list for the node in which the article appears. Tags have more freeform and can be created by authors.

    • To add a label:

      1. Open a post you created to edit it.
      2. In the Labels field, start typing the label or choose one from the list. If you add multiple labels, you must separate them with commas.

    • Typically, only administrators or permissioned members can create new labels or edit the label list. When the use of labels is enforced, members must apply a label when submitting posts.

      Different settings can be applied at different boards. One board might be mandatory with a predefined pool of labels, while another can be completely optional and let users create their own labels.

    • When you subscribe to a label, you'll be notified by email when a new post is created with the label.

      To subscribe to a label:

      1. From a particular post with a label, click on the label to filter by that label.
      2. Click Subscribe.
    • The Private Messenger allows you to send private messages to other members of the community. Private Messenger has two big advantages over email:
      • You don't need to know the other member's email address to message. (Neither do you have to reveal yours).
      • You can read and send private messages without leaving the community, making it easy to have a quick conversation with another community member.

      To use the Private Messenger, you must be registered and signed in. You'll see a messages icon at the top of your page, it looks like an envelope. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

      Click the message count or envelope icon to go to your Private Messages Inbox.

    • To send a private message:

      1. Sign into the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click the new message icon.
      4. Enter the recipient's name in the Send to area.

        Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
      5. Enter the subject for the message in the Message Subject area.
      6. Type your message in the Message Body box.
      7. Click Send Message.
        You can look for the messages you've sent in the Sent tab.
    • Sign into the community.
      If you have any new messages, you'll see the number of unread messages next to the envelope icon.
    • Click the message count or envelope icon to go to your Private Messages Inbox.
    • To read a message, click the message subject.
    • To reply to a message, click Reply. Type the reply and click Send Message.
    • To delete a message, click Delete Message and confirm that you want to delete it.
    • To add the sender to your Friends List, click Add username to Friends.
    • To prevent this user from sending you messages, click Ignore username.
    • You can delete messages one at a time as you read them, or in bulk from your Inbox.

      To delete a private message:

      1. Sign into the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To delete a single message, click the message to view it and then click Delete.
      4. To delete all messages, click the Options menu and click Delete All.
    • To see the private messages you've sent:

      1. Sign into the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click Sent Messages.
    • Most users in an online community get along very well. Sometimes, however, you might encounter someone you consider a nuisance. If you're receiving messages that you'd prefer not to receive, you can add the sender to your Ignored Users list. The system blocks all messages from users on your Ignored users list.

      To add someone to your Ignored users list:

      1. Sign into the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click a message from the user you want to ignore and click Ignore username.

      To remove someone from your Ignored users list:

      1. Sign into the community.
      2. Click Ignored users to see the list.
      3. Click Remove from Ignored list to begin receiving messages from this user again.

      You can also search for community members and add them to your Ignored users list.

      To search for a user:

      1. On any page, enter a user name in the Search box.
      2. Choose Users and click Search.
      3. In the Search results, click the user's user name to visit the user's About... page.
      4. Click the Ignore username link in the Contact area.