https://business.forums.bt.com/t5/What-s-new/Important-Update-Withdrawal-of-Enhanced-IT-Support-services/m-p/95621#M117 <P><SPAN data-contrast="auto">As part of our ongoing product and service review, we will no longer be offering the following Enhanced IT Support services from 30th November 2025:</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></P> <UL> <LI aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><SPAN data-contrast="auto">BT Business Enhanced IT Support Subscription Service.</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></LI> <LI aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><SPAN data-contrast="auto">BT Business Enhanced IT Support Server Subscription Service.</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></LI> <LI aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><SPAN data-contrast="auto">BT Business Enhanced IT Support PC per incident Service.</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></LI> </UL> <P>&nbsp;</P> <P><SPAN data-contrast="auto">If you have this product with us, you’ll be receiving our formal notice to you, in accordance with Clause 6.2(a) of the Conditions for BT Business Services, that your contract for the above service(s) will terminate at 23.59 on 30 November 2025. You will be responsible for charges up to and including the 30</SPAN><SPAN data-contrast="auto">th</SPAN><SPAN data-contrast="auto"> November.</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">BT Business Enhanced IT Support PC per incident Service (PAYG) will also be withdrawn at the same time.</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">Please make sure you’re prepared for this change. After this date, you’ll no longer be able to access the Enhanced IT Support help desk.</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">At this time, we don’t offer an alternative product with similar features tailored to your business needs.&nbsp;</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">For continued IT support, up to and including 30</SPAN><SPAN data-contrast="auto">th</SPAN><SPAN data-contrast="auto"> November, contact our Enhanced IT Support helpdesk on 0800 500 247.&nbsp;&nbsp;</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></P> Mon, 20 Oct 2025 14:19:28 GMT BethM 2025-10-20T14:19:28Z https://business.forums.bt.com/t5/What-s-new/Important-Update-Withdrawal-of-Enhanced-IT-Support-services/m-p/95621#M117 <P><SPAN data-contrast="auto">As part of our ongoing product and service review, we will no longer be offering the following Enhanced IT Support services from 30th November 2025:</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></P> <UL> <LI aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><SPAN data-contrast="auto">BT Business Enhanced IT Support Subscription Service.</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></LI> <LI aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><SPAN data-contrast="auto">BT Business Enhanced IT Support Server Subscription Service.</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></LI> <LI aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><SPAN data-contrast="auto">BT Business Enhanced IT Support PC per incident Service.</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></LI> </UL> <P>&nbsp;</P> <P><SPAN data-contrast="auto">If you have this product with us, you’ll be receiving our formal notice to you, in accordance with Clause 6.2(a) of the Conditions for BT Business Services, that your contract for the above service(s) will terminate at 23.59 on 30 November 2025. You will be responsible for charges up to and including the 30</SPAN><SPAN data-contrast="auto">th</SPAN><SPAN data-contrast="auto"> November.</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">BT Business Enhanced IT Support PC per incident Service (PAYG) will also be withdrawn at the same time.</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">Please make sure you’re prepared for this change. After this date, you’ll no longer be able to access the Enhanced IT Support help desk.</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">At this time, we don’t offer an alternative product with similar features tailored to your business needs.&nbsp;</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN data-contrast="auto">For continued IT support, up to and including 30</SPAN><SPAN data-contrast="auto">th</SPAN><SPAN data-contrast="auto"> November, contact our Enhanced IT Support helpdesk on 0800 500 247.&nbsp;&nbsp;</SPAN><SPAN data-ccp-props="{}">&nbsp;</SPAN></P> Mon, 20 Oct 2025 14:19:28 GMT https://business.forums.bt.com/t5/What-s-new/Important-Update-Withdrawal-of-Enhanced-IT-Support-services/m-p/95621#M117 BethM 2025-10-20T14:19:28Z