https://business.forums.bt.com/t5/What-s-new/Our-Redcare-service-has-now-closed/m-p/96047#M122 <P>As of&nbsp;<STRONG>15 December 2025</STRONG>, BT has closed all Redcare services. If you had been relying on Redcare services, you should speak to your alarm maintenance provider to understand your available options.</P> <P>&nbsp;</P> <P><STRONG>Minimising disruption</STRONG></P> <P>Since 2024, we’ve kept the industry informed at every step and worked closely with our customers to prepare for the closure of this service.</P> <P>&nbsp;</P> <P>The newer range of Redcare products has been transferred to AddSecure, where they will continue to be monitored as usual.</P> <P>&nbsp;</P> <P>These products are also available for new installations and can be purchased directly through AddSecure by calling 0204 614 3170. To learn more, you can <A href="https://www.addsecure.com/newsroom/addsecure-enters-the-uk-alarm-signalling-market-to-continue-bt-redcare-services/" target="_blank">read about our&nbsp;collaboration with AddSecure.</A></P> <P>&nbsp;</P> <P><STRONG>Need more help?</STRONG></P> <P>For help and support with your Redcare products, please contact your alarm maintenance provider. If you have any questions or need additional support, you can <A href="https://business.bt.com/help/contact-us-business/" target="_blank">get in touch with&nbsp;our help desk.</A></P> Fri, 23 Jan 2026 14:44:11 GMT BethM 2026-01-23T14:44:11Z https://business.forums.bt.com/t5/What-s-new/Our-Redcare-service-has-now-closed/m-p/96047#M122 <P>As of&nbsp;<STRONG>15 December 2025</STRONG>, BT has closed all Redcare services. If you had been relying on Redcare services, you should speak to your alarm maintenance provider to understand your available options.</P> <P>&nbsp;</P> <P><STRONG>Minimising disruption</STRONG></P> <P>Since 2024, we’ve kept the industry informed at every step and worked closely with our customers to prepare for the closure of this service.</P> <P>&nbsp;</P> <P>The newer range of Redcare products has been transferred to AddSecure, where they will continue to be monitored as usual.</P> <P>&nbsp;</P> <P>These products are also available for new installations and can be purchased directly through AddSecure by calling 0204 614 3170. To learn more, you can <A href="https://www.addsecure.com/newsroom/addsecure-enters-the-uk-alarm-signalling-market-to-continue-bt-redcare-services/" target="_blank">read about our&nbsp;collaboration with AddSecure.</A></P> <P>&nbsp;</P> <P><STRONG>Need more help?</STRONG></P> <P>For help and support with your Redcare products, please contact your alarm maintenance provider. If you have any questions or need additional support, you can <A href="https://business.bt.com/help/contact-us-business/" target="_blank">get in touch with&nbsp;our help desk.</A></P> Fri, 23 Jan 2026 14:44:11 GMT https://business.forums.bt.com/t5/What-s-new/Our-Redcare-service-has-now-closed/m-p/96047#M122 BethM 2026-01-23T14:44:11Z