topic Re: Easywizard wants to add "sitepreviewer" to my domain name in Archive

Easywizard wants to add "sitepreviewer" to my domain name

david111 — Wed, 26 Aug 2009 18:51:49 GMT

When I create my site details in EasyWizard pro, in the

Publish To (directory) ... box

my domain name mydomain2.co.uk appears as,

http://mydomain2.co.uk.c31.sitepreviewer.com/

This does not happen on my other account where I get

http://mydomain1.co.uk/

I thought it was I temporary glitch to do with previewing, but then when I go to publish I get

Are you sure you wish to publish this website to http://mydomain2.co.uk.c31.sitepreviewer.com/

Why is .c31.sitepreviewer.com being added and how can I get rid of it?

David

Re: Easywizard wants to add "sitepreviewer" to my domain name

dave — Wed, 26 Aug 2009 18:53:22 GMT

It usually means the A record for your domain has not been set up correctly. You should have this looked into.

Re: Easywizard wants to add "sitepreviewer" to my domain name

david111 — Wed, 26 Aug 2009 18:55:48 GMT

I should add that I appear not to be able to highlight and manually delete the .c31.sitepreviewer.com in the Publish To(directory) box

Re: Easywizard wants to add "sitepreviewer" to my domain name

dave — Wed, 26 Aug 2009 19:00:04 GMT

Yep, its a classic sign of the domain not being set up to point to the webspace correctly.

If you want to post the domain I can do a DNS lookup and confirm this.

Re: Easywizard wants to add "sitepreviewer" to my domain name

david111 — Wed, 26 Aug 2009 19:00:14 GMT

Dave, thanks that was quick,

This is my famous new account where I only bought the domain first then had to buy the new IBP to web host on it.

I still have a the new free domain to choose on this account it couldn't be due to that ... maybe I could try to choose the new domain now and see what happens.

Re: Easywizard wants to add "sitepreviewer" to my domain name

david111 — Wed, 26 Aug 2009 19:01:48 GMT

it is

www.ils2.co.uk

Re: Easywizard wants to add "sitepreviewer" to my domain name

dave — Wed, 26 Aug 2009 19:10:46 GMT

OK, a DNS lookup shows your A record as being 98.124.199.1 whereas it should read 209.235.144.9

I think this IP address may be for the BT holding page for domains that do not have a hosting package. It obviously didn't get updated when you added your hosting package.

You may be able to fix this yourself through the domain name console, but if not it is an easy fix for BT to carry out so you should contact them and request this.

In the meantime, you should be able to build your site without any problems, you will just have to go to the sitepreviewer address in order to view it.

Re: Easywizard wants to add "sitepreviewer" to my domain name

david111 — Wed, 26 Aug 2009 19:17:42 GMT

Dave,

Thanks very much for your help. I'll send an E-mail to the BT Business Help & Support Team.

Best Regards,

David

Re: Easywizard wants to add "sitepreviewer" to my domain name

LordDave — Tue, 24 Jan 2012 11:38:58 GMT

Got the same problem with www.kingdomlords.co.uk can anyone fix it?

Re: Easywizard wants to add "sitepreviewer" to my domain name

Ian1974 — Tue, 24 Jan 2012 11:44:31 GMT

Hi LordDave,

Sorry to hear you are having these issues.

I have now updated your domains dns settings which should resolve this issue.

Kind regards,

Ian - F -

BT Business Domains

Re: Easywizard wants to add "sitepreviewer" to my domain name

LordDave — Tue, 24 Jan 2012 12:25:41 GMT

Great work - Many Thanks

Re: Easywizard wants to add "sitepreviewer" to my domain name

keiooz — Wed, 25 Jan 2012 12:10:20 GMT

Same issue here. Now I know what seems to be the problem. Will check if it is not set up properly.

Re: Easywizard wants to add "sitepreviewer" to my domain name

Ian1974 — Wed, 25 Jan 2012 14:52:04 GMT

Hi All,

In most cases the issue is a missing www record from the domain console.

If anyone else has this issue, please ensure the following are present in the domain console (there may be other entries which should not be removed unless you are confident in doing so).

Type   Key   Record

A   www   209.235.144.9
A   @         209.235.144.9
A   ftp        209.235.144.9

To access.

1. Log into http://myoffice.bt.com (under manage my service).

2. Click on "manage your domains".

3. Click on "Advanced manager"

Any issues please feel free to send a dns enquiry to www.dnsforms.co.uk.

Regards,

Ian - F -

Re: Easywizard wants to add "sitepreviewer" to my domain name

chessf — Fri, 05 Dec 2014 03:05:15 GMT

I also have the same issue.

Some time ago, I noticed that ALL my domain names (Hostred by FreeParking), had been updated to have:

http://c31.sitepreviewer.com

as the prefix.

sample:

http://c31.sitepreviewer.com/chessf.co.uk/weddings

I have lived with it for a while now, but would prefer to get it sorted out.

Thank for any help.

Chess

Re: Easywizard wants to add "sitepreviewer" to my domain name

chessf — Fri, 05 Dec 2014 03:18:16 GMT

Well I spent the last hour going around and around in circles attempting to find the Manage Your Domain pages.

Must have re-logged on a dozen times.
Have given up.
None of the page heading I found match yours.