topic Re: Registration Forms and deleted data in Archive

Registration Forms and deleted data

whoknows — Fri, 04 Sep 2009 11:47:12 GMT

Hi, when someone completas a form for the site and there is an error on the page - perhaps, email passwords do not match, or a piece of info is missing - the site refreshes the pages and highlights the error. However, it also deletes all the data that the user has input, making them re-input ALL the information.

Is there a way to keep all the information entered by the user and highlight the error, hence the user doesn't have to re-key all the info. This is not only frustrating for the user, but is stopping people from signing up or completing registerations particularly - reducing the number of potential customers and giving the site a poor user experience and poor reputation

Thanks

Re: Registration Forms and deleted data

Tracey — Wed, 09 Sep 2009 08:23:14 GMT

Hi whoknows,

Can you please supply your domain name?

Thanks

Tracey

BT Forum Moderator

Re: Registration Forms and deleted data

whoknows — Wed, 09 Sep 2009 09:04:02 GMT

aregato.com

Re: Registration Forms and deleted data

Fiona — Tue, 15 Sep 2009 07:11:28 GMT

Hi Who Knows

I have spoken to the E-Shop team and they have asked for your access details to test your shop. If you can private message me your username and password they can run some checks on the shop and try and replicate the issue.

To Private message me, click on my name and select 'Private Message' on the right hand side of the screen.

Kind Regards

Fiona

BT Business Forum Moderator

Re: Registration Forms and deleted data

whoknows — Wed, 16 Sep 2009 17:36:57 GMT

Do you mean my BT priamry user email and password?

Re: Registration Forms and deleted data

Tracey — Fri, 18 Sep 2009 09:59:44 GMT

Hi Whoknows,

Yes your primary username.

Thanks

Tracey

BT Forum Moderator

Re: Registration Forms and deleted data

whoknows — Fri, 18 Sep 2009 10:17:53 GMT

Hi, tried to send you a private message put the system just doesn't allow me to do so!!

Perhaps you can go to my shop at www.aregato.com and complete a test Registration and leave soem required fields blank and hit enter and see what happens - the form data appears to get blanked out...

Re: Registration Forms and deleted data

Tracey — Fri, 18 Sep 2009 12:12:13 GMT

Hi Whoknows,

We have tired to replicate the fault however we can't see any issues.

Can you please supply us with a step by step of the issue.

Thanks

Tracey

BT Forum Moderator

Message Edited by Tracey on 18-09-2009 01:12 PM

Re: Registration Forms and deleted data

whoknows — Fri, 18 Sep 2009 12:25:06 GMT

Ok...

go to www.aregato.com
on the right hand side you will see Register, under sign in - click Register
you get teh registration form
fill in the details as required.....BUTadd an incorrect email address (so leave out the @ or something) or mis type the repeated password...or some other error that the system will not like
then hit create account button
All the data in the fields disappears.....with the box where the error is left as highlighted in reddish pink
at this point the customer needs to add ALL the details again....

Ideally only the error box should be re-entered, not all of the data. Hope this makes sense

Message Edited by whoknows on 18-09-2009 01:25 PM

Re: Registration Forms and deleted data

Andy75 — Tue, 22 Sep 2009 09:54:07 GMT

Hi there,

We have been advised by our support team that this issue will be resolved follwing updates of teh software and this should happen very soon. Sorry for the inconvenience.

Regards

Andy

BT Forum Moderator

Re: Registration Forms and deleted data

whoknows — Tue, 29 Sep 2009 16:06:47 GMT

Thank you. Do you know exactly when the update will happen?