Item weight for ebay items not recognised

Samprod — Wed, 09 Sep 2009 17:09:32 GMT

Hi,

Since the recent eShop update, we have had some problems with the eBay order email link.

When the customer orders through eBay, they are given the carriage charge (we have set it up in eBay to match our standard carriage charge) in this case £5.50 based on weight between 1-2 kg, but when the customer clicks the link, the carriage ammount is different - it shows as £3.50 (usually charged for items under 1kg).

If you order the same item manually through the eShop, the carriage charge is correct at £5.50. Is this a bug?

Regards

Re: Item weight for ebay items not recognised

eShopTeam — Thu, 10 Sep 2009 13:38:51 GMT

Hello,

We can not help you through the forum.

We need your access details for checking what is wrong in your shop. Please contact BT so we can work out of the forum in a subjective way.

Kind Regards,

topic Item weight for ebay items not recognised in Archive

Item weight for ebay items not recognised

Re: Item weight for ebay items not recognised