https://business.forums.bt.com/t5/Archive/Problem-with-link-to-eShop-invoices/m-p/8656#M10453 <DIV class="ErrorBox">After looking to print a copy of a previous invoice (Orders&gt;Order Number&gt;Documents tab&gt;Invoice) we came across the error shown below. At first we thought it was a one-off, but it would appear to be the same with most invoices dated before July09. Is this a glitch? We cannot find anything saying that invoices will be deleted after a certain period of time?</DIV><DIV class="ErrorBox">&nbsp;</DIV><DIV class="ErrorBox">An error occurred during processing.<BR /><DIV><P class="ErrorLogMessageShort">Details about this error are available at the number below in the log file on the server.<BR /><BR />NOT_SAME_MATRIX:4AAE40A6-9DE4-D17A-B25C-0A0A33E72B68</P><P class="ErrorLogMessageShort">&nbsp;</P><P class="ErrorLogMessageShort">Regards</P></DIV></DIV> Mon, 14 Sep 2009 13:20:28 GMT Samprod 2009-09-14T13:20:28Z https://business.forums.bt.com/t5/Archive/Problem-with-link-to-eShop-invoices/m-p/8656#M10453 <DIV class="ErrorBox">After looking to print a copy of a previous invoice (Orders&gt;Order Number&gt;Documents tab&gt;Invoice) we came across the error shown below. At first we thought it was a one-off, but it would appear to be the same with most invoices dated before July09. Is this a glitch? We cannot find anything saying that invoices will be deleted after a certain period of time?</DIV><DIV class="ErrorBox">&nbsp;</DIV><DIV class="ErrorBox">An error occurred during processing.<BR /><DIV><P class="ErrorLogMessageShort">Details about this error are available at the number below in the log file on the server.<BR /><BR />NOT_SAME_MATRIX:4AAE40A6-9DE4-D17A-B25C-0A0A33E72B68</P><P class="ErrorLogMessageShort">&nbsp;</P><P class="ErrorLogMessageShort">Regards</P></DIV></DIV> Mon, 14 Sep 2009 13:20:28 GMT https://business.forums.bt.com/t5/Archive/Problem-with-link-to-eShop-invoices/m-p/8656#M10453 Samprod 2009-09-14T13:20:28Z https://business.forums.bt.com/t5/Archive/Problem-with-link-to-eShop-invoices/m-p/8664#M10454 <P>Hello Samprod,</P><P>&nbsp;</P><P>We need your access details so we can check in your shop what is not working.</P><P>&nbsp;</P><P>Could you please contact BT about your problem?</P><P>&nbsp;</P><P>Kind Regards,</P> Mon, 14 Sep 2009 15:20:24 GMT https://business.forums.bt.com/t5/Archive/Problem-with-link-to-eShop-invoices/m-p/8664#M10454 eShopTeam 2009-09-14T15:20:24Z