More problems with Google Base - please help

kittyandpolly — Wed, 16 Sep 2009 07:14:26 GMT

Hi,

I have a monthly feed set up into Google Base from my e-shop. This has been working fine but this month has brought back an error 'Internal error, feed was not fully processed'. When I check the details it says

Detected encoding: UTF-8
Detected delimiter: Tab (\t)
Detected file format: Text
Feed-Level Messages

Error: Unrecognised header:

Your feed contains an attribute name that our system doesn't recognise. Please make sure that the attribute names match one of the predefined attributes.

Error: Unrecognised header

These were the settings that the BT team gave me so I don't understand why this is no longer working and why there are attribute names that they don't recognise.

Any ideas..It's got to the point where I am thinking of giving up e-pages altogether

Paula

Re: More problems with Google Base - please help

eShopTeam — Wed, 16 Sep 2009 14:02:13 GMT

Hello,

Could you contact Bt supoort?

We need your access details for check in your shop.

Kind Regards,

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More problems with Google Base - please help

Re: More problems with Google Base - please help