topic Re: eShop not opening correctly. in Archive

eShop not opening correctly.

fixmyplasma — Thu, 24 Sep 2009 15:25:27 GMT

My domain: www.fixmyplasma.co.uk points at my eshop:

http://www.fixmyplasma.co.uk/epages/Store3_Shop2248.sf

However, using firefox you get an error saying the server is causing the browser to loop, IE8 just brings up page not found ...

I know it's not me, I have had 20+ calls from customers who also can't get on?

Tried contacting BT, no-one knows who to contact, it's been 2 days now and it's getting me down not to mention costing me money.

Can anyone help?

Re: eShop not opening correctly.

dave — Thu, 24 Sep 2009 16:45:12 GMT

Did you get it working as it seems to be working ok for me.

If not you can contact BT about it by going to http://btbusiness.custhelp.com/app/contact#s=ImNhdD0xOTk1LDIwNDd8Zm9ybV9zdGF0ZT0wIg..

Re: eShop not opening correctly.

fixmyplasma — Thu, 24 Sep 2009 21:38:15 GMT

It seems to work sporadically. works for some, not others. There is a DNS problem / server redirect problem somewhere.

Firefox this end says:

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

It's not working for me.

Re: eShop not opening correctly.

eShopTeam — Fri, 25 Sep 2009 07:14:04 GMT

Hello,

unfortunately I can not reproduce the error either. It seems to work fine on every browser.

eShop Team

Re: eShop not opening correctly.

dave — Fri, 25 Sep 2009 08:48:18 GMT

Sounds like you have maybe set up the domain to forward to itself. This will usually be sporadic.

You should contact BT to have the domain settings checked out

Re: eShop not opening correctly.

spank — Fri, 25 Sep 2009 10:28:07 GMT

If it's any consellation I can see the problem. The page did come up at first but the stylesheet was missing, when I refreshed it it went into this loop you where talking about.

But like Dave says it could be a configuration problem with the domain.

Re: eShop not opening correctly.

fixmyplasma — Fri, 25 Sep 2009 11:04:32 GMT

I haven't done anything with the domain, BT Domain team are unhelpfull as they do not do the domains for eShop.

No-one else knows who to talk to?

BT sent me here

Re: eShop not opening correctly.

dave — Fri, 25 Sep 2009 11:12:56 GMT

Fill in the email BT form at the following link and it should be looked at quickly:

http://btbusiness.custhelp.com/app/contact#s=ImNhdD0xOTk1LDIwNDd8Zm9ybV9zdGF0ZT0wIg..

Go for Domains and Hosting > General Enquiry

Message Edited by dave on 25-09-2009 12:12 PM

Re: eShop not opening correctly.

orchie — Fri, 25 Sep 2009 16:38:20 GMT

Hi,

It looks like you have had the same issue as this post http://btb.lithium.com/btb/board/message?board.id=Webhosting&thread.id=2861 according to BT's reply this has been fixed so everything should be back to normal.

Re: eShop not opening correctly.

fixmyplasma — Fri, 25 Sep 2009 16:47:22 GMT

Still not working for me. BT is "working" on it. The fault has been "escalated" to the eShop team?

So I'm told, I was also promised a phone call back with an update, but none so far....

I am beginning to give serious consideration to moving the whole site. 3 days at £*** per day in lost order alone.

Frustrated...

Re: eShop not opening correctly.

dave — Fri, 25 Sep 2009 19:13:58 GMT

I am 99% sure it is just the domain forwarding settings have been set up incorrectly. Please please please fill in the form that I have mentioned twice now and it will be fixed very quickly.

Unfortunately you are looking at Monday now though since the department that fixes this is not open at the weekend.

http://btbusiness.custhelp.com/app/contact/cj_cat/1995#s=ImNhdD0xOTk1LDIwNDd8Zm9ybV9zdGF0ZT0wIg..

Domains and Hosting > General Enquiry > Email BT

Alternatively log into your account, click on Manage Domains and go into the advanced domain settings. Then post a screenshot of the settings and I will tell you what is wrong and what you can change.

Message Edited by dave on 25-09-2009 08:13 PM