topic Re: Two questions: senders information on forms and emails going to junk mail in Archive

Two questions: senders information on forms and emails going to junk mail

ylaw — Thu, 24 Sep 2009 21:14:30 GMT

Hello,

I have two questions and would appreciate if anyone can advise.

1. I have set up a form on my website (www.xeedconsulting.com/qform.html) - all built with HTML & PHP scripts.

When I receive the email with the information, senders address is stated as xeedconsulting.com@carrierzone.com instead of the email address stated in the form. Is there a way round this?

(on a slight can anyone suggest appropriate source for php code for feedback forms)

2. Whenever I send an email from exchanged (provided by BT as part of the webhosting package), it goes into the junk box. So my clients and suppliers are not receiving my emails. Can you please advise on what to do to avoid this.

Many thanks.

Re: Two questions: senders information on forms and emails going to junk mail

orchie — Fri, 25 Sep 2009 12:44:17 GMT

Can you post the code of your phpmail.php file and I might be able to help

Re: Two questions: senders information on forms and emails going to junk mail

Tracey — Fri, 25 Sep 2009 15:13:26 GMT

Hi ylaw,

We deeply apologize for the inconvenience, but please be informed that we would need your php form code in order to investigate your issue further, though we suggest that you edit your form code using 'localhost' instead of 'mail.domain.com' - that may resolve your issue.

As for your email issue - please kindly provide us with full headers of the messages.

The following link will help you to retrieve full Internet headers: Internet Headers .

Thanks in advance

Tracey

BT Forum Moderator

Re: Two questions: senders information on forms and emails going to junk mail

ylaw — Fri, 25 Sep 2009 21:18:31 GMT

PHP code is as follows I've tried to keep this simple just to test it works before I add other fields.

<?php
$email = $_REQUEST['email'] ;
$message = $_REQUEST['message'] ;
$fname = $_REQUEST['fname'] ;

mail("info@xeedconsulting.com", "Feedback Form Results",
$message, "From: $email" );

echo("Thanks for contacting Xeed Consulting. We will respond to your enquiry as soon as possible");

Re: Two questions: senders information on forms and emails going to junk mail

ylaw — Fri, 25 Sep 2009 21:50:28 GMT

Hello and thanks for the response.

I dont seem to have the option for internet headers using Outlook Web Access. I have looked at the suggested link, but the steps shown for Outlook dont work for OWA. Any other suggestions?

Thanks.

Re: Two questions: senders information on forms and emails going to junk mail

ylaw — Wed, 30 Sep 2009 20:52:44 GMT

Hello

CAn anyone help with these questions please. I provided the response to BT forum moderator but no further response. I am desperate as I cant sent emails from my account.

Re: Two questions: senders information on forms and emails going to junk mail

Andy75 — Thu, 08 Oct 2009 12:41:33 GMT

Hi there,

Regarding your Email question, please use the following steps to view e-mail headers:

Outlook Web Access

Left click on the letter you want to open and click on properties
When that opens click on the details tab
Then on message source
This will open the email so the full headers will be available for viewing
Select and copy the text. Paste into a new message.

Regarding your PHP script:

Please be advised that we do not provide technical support for coding related issues. Sorry about that.

Regards

Andy

BT Forum Moderator

Re: Two questions: senders information on forms and emails going to junk mail

ylaw — Thu, 08 Oct 2009 21:47:30 GMT

Hello, thanks for the response.

I have followed the instructions given.

When I open the message, left click on it and select Properties, there is only one tab called general, There is no tab called Details.

I am using BT's Outlook Web access provided as part of the web hosting package. Is there another way of getting the information?

Re: Two questions: senders information on forms and emails going to junk mail

orchie — Fri, 09 Oct 2009 12:05:58 GMT

Try using www.freecontactform.com or check your code against this one might help

Re: Two questions: senders information on forms and emails going to junk mail

spank — Fri, 09 Oct 2009 12:46:10 GMT

Hi there,

The PHP form is using a mail server to send the email. The mail server has a level of authentication on it that requires several parameters to be met before it will allow an email to be sent. One of those parameters is a valid email address it has on it's authorisation list or white list.

So basically you can't send an email through that form using someone elses email address as it will not be on the white list, so it uses your own domain one instead. This cannot be changed unless you use an open relay mail server which is not even worth considering.

The reason your emails are being rejected is probably because there is no subject line, create one within your form and spam blockers will treat as legit mail.

Thanks

Re: Two questions: senders information on forms and emails going to junk mail

ylaw — Fri, 09 Oct 2009 21:29:36 GMT

thanks. I will try that.

Re: Two questions: senders information on forms and emails going to junk mail

dranrab — Thu, 28 Jul 2011 07:47:57 GMT

My carrierzone address on my BT website is being inundated with spammers trying to sell me handbags. This spam is doubling each week. Nothing I can do seems to stop this. Is carrierzone safe and competent? I find the instructions on preventing spam assume lots of IT knowledge which silver surfers simply don't have. Should I scrap carrierzone?