topic Re: Message on website. in Archive

Message on website.

kittyandpolly — Mon, 12 Oct 2009 21:23:27 GMT

Hi,

I was just doing a test order on my site the other day, everything is fine as such but when I got to the Confirm order stage, a message did pop up to say ' Because of the payment or delivery address, the taxation of the order has changed'. Now this did not impact the value of the order in anyway, and I could check out as normal. I'm sure there is a quick way to remove this message, something in the settings that can be fixed, I'm just not sure which one.

Any ideas ?

Thanks,

Polly

www.kittyandpolly.co.uk

Re: Message on website.

orchie — Tue, 13 Oct 2009 15:42:03 GMT

Hi,

Do you have a tax class of "no vat" setup for example for "non-EU countries" and not used the UK during your test transaction?

Re: Message on website.

kittyandpolly — Tue, 13 Oct 2009 21:26:02 GMT

Hi Orchie,

Checked my tax settings and they are as follows:-

Tax Model is Gross (includes VAT) - needed to have this for Google Base feed.

Tax Class has 'normal standard' as default

Tax Area - EU Country as default

Tax Matrix - EU as default, all 0%

We only ship at the moment to the UK.

Any ideas ?

Re: Message on website.

orchie — Wed, 14 Oct 2009 08:45:30 GMT

Ok, I think I've figured this out by replicating your settings. What you need to do is change the value in the Tax Matrix from 0% in the "standard" field to any other value (the value doesn't matter as you are using Gross pricing). This appears to get of rid of that message and doesn't change the price so should solve the problem.

Re: Message on website.

kittyandpolly — Wed, 14 Oct 2009 20:56:26 GMT

Hi Orchie,

I have just tried that and it increases the prices of all the products by whatever percentage I set it to.

Any other ideas that I could try ?

Thanks

Paula

Re: Message on website.

orchie — Thu, 15 Oct 2009 08:05:07 GMT

Strange I must have missed a setting, what do you have the following set to under "Tax Model?"

Re: Message on website.

eShopTeam — Thu, 15 Oct 2009 08:58:20 GMT

Hi Paula,

I have done a test order in the shop and I have reproduced the message.

Could you be so kind to contact BT with your access details? It is very difficult to guess. Much easier to see it in the back office.

Kind Regards,

Re: Message on website.

kittyandpolly — Thu, 15 Oct 2009 09:18:25 GMT

Thank you...is there a way I could email this to you as I work during the day and it's very difficult to make a call !

Thanks,

Paula.

Re: Message on website.

kittyandpolly — Thu, 15 Oct 2009 09:20:30 GMT

Hi Orchie,

Yes, it's set to Gross prices to include VAT.

Thanks,

Paula

Re: Message on website.

kittyandpolly — Fri, 16 Oct 2009 10:19:47 GMT

Hi BT,

Can you please let me know if there is a way I can provide you access details. I really need to get this message fixed now as I'm sure it will put some buyers off.

Thanks,

Paula.

Re: Message on website.

kittyandpolly — Fri, 16 Oct 2009 12:30:48 GMT

BT,

I really think you need to take a look at this. I have been on other e-pages shops (Milkbug, Apples and Pairs) and they also have exactly the same message. Is this a bug and if so how can it be fixed as a matter of urgency ?

Paula

Re: Message on website.

Milkbug — Fri, 16 Oct 2009 13:05:31 GMT

Hi there

Thanks for bringing this up K&P - i have the same issues and have changed my settings as suggested but the message still keeps coming up! can someone please respond to us both on this please as its just another issue with epages which is frustating a group of us.

Thanks

Re: Message on website.

kittyandpolly — Fri, 16 Oct 2009 15:25:11 GMT

Just found out from e-pages that this is an error and will be repaired in version 6.08 !

Very very disappointing and now wondering if it is worth staying on e-pages at all.

BT, please advise when this version will be made available to us

Re: Message on website.

eShopTeam — Mon, 19 Oct 2009 09:06:04 GMT

Hello both of you,

It will be a hotfix at latest end of november which will fix this error.

So you do not have to wait until the version 6.08. 🙂

Kind Regards,

Re: Message on website.

Milkbug — Mon, 19 Oct 2009 21:10:46 GMT

is there anyway that this can be done sooner as this message is putting customers off - my etracker stats are proving that customers are dropping off at this stage. I cant really sustain this until end of Nov!