topic Re: My Published Website doesn't seem to exist! HELP!!! in Archive

My Published Website doesn't seem to exist! HELP!!!

SwiftSec — Mon, 26 Oct 2009 20:53:03 GMT

I have recently set up an account for the Web Hosting Starter pack to create and host my new website.

I used the EasySite Wizard and successfully created a webpage and published it.

I have since used the Site Promoter to get my site listed on search engines.

When I try and use www.swiftsec.co.uk which is my website address it doesn't exist anywhere?

Can anyone help and advise me of how BT make the site visible to the general public. I am baffled as I have done everything I think I need to do for my website 😕

ps. I am not sure if I have done it in the wrong section, I activate my free web page and then clicked on Manage swiftsec.co.uk and created the website there, but when I click on manage free web space there isn't a site created

Thanks 🙂

Message Edited by SwiftSec on 26-10-2009 08:53 PM

Re: My Published Website doesn't seem to exist! HELP!!!

kieran — Mon, 26 Oct 2009 21:32:50 GMT

My website seems to have dissapeared off the face of the web aswell! Fingers crossed it is just a temporary issue, BT hosting is really beginning to test my patience with their consistently glitchy platform... Comments please BT would be very welcome at this point...

Re: My Published Website doesn't seem to exist! HELP!!!

kenifeck — Mon, 26 Oct 2009 21:40:38 GMT

Same problem with mine as well - particularly annoying as it would appear I've just wasted the last 2 hours updating it.

And this after a weekend of email server problems!!

Cant wait to move to another provider.

Re: My Published Website doesn't seem to exist! HELP!!!

kieran — Mon, 26 Oct 2009 21:57:09 GMT

BT say it is a fault that they are aware of... not that this info was easy to gain until my refusal to call an 09 helpdesk number!

Re: My Published Website doesn't seem to exist! HELP!!!

zippy1980 — Mon, 26 Oct 2009 22:02:54 GMT

Alright peeps

I've got the same problem, I uploaded yesterday and was all working fine. I checked today at about 14:30 and got home and just checked the site and it's gone.

Basically showing Cannot connect to server.

I had problems from the start with BT when I couldn't manage the website.

After two hours of arguing, was told supervisors would be calling me, (of which one girl from india went home and didnt even tell a supervisor I wanted a call), tried calling the technical helpline again, was on hold for 50 mins, tried again whilst on hold on my girlfriends mobile, only to get through to a UK callcentre?!??!??

Was told it was cancelled. Called again the next morning and guess what....it wasn't

After speaking to a Uk customer service rep, I got all my calls refunded (£55 from a mobile for two hours!!!!!)

Unbelievable!

Re: My Published Website doesn't seem to exist! HELP!!!

Penman — Mon, 26 Oct 2009 22:05:26 GMT

Hi,

After waiting a week for google indexing, which has just been completed successfully, my published site doesn't now seem to exist either. I can't find it via the top address bar at all, but I can find a google general search link, but it brings up nothing at all.

Re: My Published Website doesn't seem to exist! HELP!!!

Penman — Mon, 26 Oct 2009 22:06:54 GMT

Hi again,

I get the same as you zippy - "can not connect to server" from a google link.

Re: My Published Website doesn't seem to exist! HELP!!!

kieran — Mon, 26 Oct 2009 22:08:14 GMT

What annoys me is that for those that do actually get some sleep I would be very doubtful that BT will even bother to make those people aware that their site was 'off line' for a good few hours. How many other times might this have happenned to be blissfully unaware? Check your site every hour - is that the answer? I do hope to see an explanation in my inbox tomorrow morning, together with an apology and credit note for the inconvenience. I have lost customers tonight, and god forbid the googlebot comes crawling. Not a happy bunny as you can tell...

Re: My Published Website doesn't seem to exist! HELP!!!

Miss_Smiley — Mon, 26 Oct 2009 22:09:42 GMT

It makes it look like our sites do not exist and meanwhile I am paying premium for a the top hosting package that is useless at the present, no notifications or email sent in advance. Come on BT this is poor.

Re: My Published Website doesn't seem to exist! HELP!!!

SwiftSec — Mon, 26 Oct 2009 22:10:01 GMT

Can any of you let me know if what I have described as doing is what you have done to create it. Just very confused as my site is there when I go to the preview (well it was until about 45 mins ago) but when I put the web address in the address bar it doesn't find anything. Does it take a few days or longer for google, msn etc to upload it?

Thanks v much

Re: My Published Website doesn't seem to exist! HELP!!!

zippy1980 — Mon, 26 Oct 2009 22:10:23 GMT

One problem I had is that when you activate the site, you have to give it an ftp password.

I did this then it kept saying awaiting activation, I then spoke to the ftp department via the bt customer service number and they looked into it and called back giving me a backdoor URL to manage the site properly.

All I know is that with newer activations they are having problems as they have recently changed servers and lost sites.

Looks like mines happened again.

Luckily I've been doing mine on Dreamweaver and uploading it via File manager in manage service.

maybe an idea to call the UK number in the morning as the 09 number costs a fortune!

Re: My Published Website doesn't seem to exist! HELP!!!

kieran — Mon, 26 Oct 2009 22:13:50 GMT

SwiftSec it should be fine, this is an issue that is affecting everyone and not due to yours being a newly published site.

Re: My Published Website doesn't seem to exist! HELP!!!

BPSUK — Mon, 26 Oct 2009 22:22:06 GMT

Hi Guys I manage and maintain (and pay for) 7 sites hosted by BT

OK, I know there servers are down at this time and by trying many sites hosted by BT it does look like anything hosted by BT has gone down

It would have been nice to have an email from BT (even automated) to say that the servers are fried as I pay around £50 per hour every hours 24/7 for Google Adwords advertisinig, luckily I have my own detection sotware which checks all site every minute of the day and reports back if there is a problem, this kicked in and I managed to stop the advertising

I am just wondering how many of the hundreds of thousands of BT hosted websites out there are still paying for Google Adwords Clickthrough only to be taken to a "Oooops, url not loading" page

Regards

Dave

BrakePartsSuperstore.com

Message Edited by BPSUK on 26-10-2009 10:22 PM

Re: My Published Website doesn't seem to exist! HELP!!!

zippy1980 — Mon, 26 Oct 2009 22:18:59 GMT

I agree with Kieran!! It's unreal the unreliability at the moment.

SwiftSec I'm just putting my website in my address bar or Google Chrome, Safari, Firefox and IE, all cannot to server.

I'd say it's b*ggered at the moment

www.wicked-fairy.co.uk

Re: My Published Website doesn't seem to exist! HELP!!!

kieran — Mon, 26 Oct 2009 22:21:49 GMT

zippy1980 can I be really cheeky at this point and ask you what magical piece of software it is that you have checking your sites?

Re: My Published Website doesn't seem to exist! HELP!!!

SwiftSec — Mon, 26 Oct 2009 22:23:04 GMT

Thanks Kieran and Zippy. Does it take BT a couple of days so your site can be visible as it didn't work yesterday either when I published it.

Does anyone know the UK helpline number that doesn't charge 50p a minute so I can try and call them tomorrow.

Thanks 🙂

Re: My Published Website doesn't seem to exist! HELP!!!

kieran — Mon, 26 Oct 2009 22:23:14 GMT

Sorry meant for BPSUK

...can I be really cheeky at this point and ask you what magical piece of software it is that you have checking your sites?

Re: My Published Website doesn't seem to exist! HELP!!!

zippy1980 — Mon, 26 Oct 2009 22:24:39 GMT

As in what program I use to create the site and check for errors or Browsers mate?

Re: My Published Website doesn't seem to exist! HELP!!!

BPSUK — Mon, 26 Oct 2009 22:24:59 GMT

@ Kieran

Don't mind at all

Try: www.siteuptime.com/

Re: My Published Website doesn't seem to exist! HELP!!!

kieran — Mon, 26 Oct 2009 22:25:08 GMT

Hi SwiftSec, no it should be instant as soon as you press publish. Although if the site is new then you need to get indexed with google etc. But typing it into your browser will bring it up instantly (under normal circumstances ;p)