Help needed with ftp upload

stevepryke — Tue, 27 Oct 2009 22:27:20 GMT

I have created a website with websitex5 and am unable to upload using the ftp facility in the incomedia software. I have a bt business service with my own domain name. I can find nothing on the help and support page so I am hoping that someone can get me started. I putting in the following information:

ftp address: ftp.(mydomainname).com

Username: (username)@btconnect.com

Password: (mypassword)

as far as I can tell I am inputting the right information. When I try to upload I get an instant message "unable to connect to server. please check with your internet providor that you have the right connection information"

I have checked in the index of ftp for my accountand there are 4 folders and a file called index.phtml I would be very grateful if any one can give me some advice as I just can't find any information on the BT website.

Thanks,

Steve

Re: Help needed with ftp upload

OldWolf — Wed, 28 Oct 2009 10:43:39 GMT

Hi,

Not sure where you're looking, as I got the following two articles (4th and 5th respectively) by putting in 'FTP' into the BT Business Help and Support page search:

What are the FTP login details for BT hosting accounts?

http://btbusiness.custhelp.com/app/answers/detail/a_id/10696/c/1995,1997,2014

What are the FTP login details for free BT web space accounts?

http://btbusiness.custhelp.com/app/answers/detail/a_id/10695/c/1995,1996,2007

Hope this helps.

Dave A

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Help needed with ftp upload

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