https://business.forums.bt.com/t5/Archive/How-do-I-send-a-support-ticket-for-fault-on-BT-website-creator/m-p/9925#M10899 <SPAN>The editing facility, specifically for adding links, is temperamental at best, and not working the rest of the time. </SPAN><SPAN>&nbsp;</SPAN><SPAN>The only way i can add a link into the text is to use the "add a link" tag on the bottom tool bar. The little "link" icon in editor doesn't work, nor does swiping the text and trying to make the highlighted text become a link. If I right click over the highlighted words i get a drop down menu that asks for a URL, and bears no resemblance to anything I am familiar with.</SPAN><SPAN>&nbsp;</SPAN><SPAN>Editing is bad enough, with the permanent resistance it has to accept new text, <SPAN>&nbsp;</SPAN>as and where I want it, in the font and size I want, and it often duplicates&nbsp;the text&nbsp;which necessitates deleting portions of text over and over again until it stops doing it. </SPAN><SPAN>&nbsp;</SPAN><SPAN>I feel that since the new BT website wizard was created, anyone left on the old BT website creator version is neglected, trying to find support is a nightmare, even when you search the actual words, “website creator” you just get a useless page of information telling me how to log in!</SPAN><SPAN>&nbsp;</SPAN><SPAN>So BT...where do I send a support ticket to these days???? Better still, is there a phone number that I don't have to pay through the nose to use?</SPAN>&nbsp;<P>&nbsp;</P> Wed, 28 Oct 2009 18:00:09 GMT sharon1953 2009-10-28T18:00:09Z https://business.forums.bt.com/t5/Archive/How-do-I-send-a-support-ticket-for-fault-on-BT-website-creator/m-p/9925#M10899 <SPAN>The editing facility, specifically for adding links, is temperamental at best, and not working the rest of the time. </SPAN><SPAN>&nbsp;</SPAN><SPAN>The only way i can add a link into the text is to use the "add a link" tag on the bottom tool bar. The little "link" icon in editor doesn't work, nor does swiping the text and trying to make the highlighted text become a link. If I right click over the highlighted words i get a drop down menu that asks for a URL, and bears no resemblance to anything I am familiar with.</SPAN><SPAN>&nbsp;</SPAN><SPAN>Editing is bad enough, with the permanent resistance it has to accept new text, <SPAN>&nbsp;</SPAN>as and where I want it, in the font and size I want, and it often duplicates&nbsp;the text&nbsp;which necessitates deleting portions of text over and over again until it stops doing it. </SPAN><SPAN>&nbsp;</SPAN><SPAN>I feel that since the new BT website wizard was created, anyone left on the old BT website creator version is neglected, trying to find support is a nightmare, even when you search the actual words, “website creator” you just get a useless page of information telling me how to log in!</SPAN><SPAN>&nbsp;</SPAN><SPAN>So BT...where do I send a support ticket to these days???? Better still, is there a phone number that I don't have to pay through the nose to use?</SPAN>&nbsp;<P>&nbsp;</P> Wed, 28 Oct 2009 18:00:09 GMT https://business.forums.bt.com/t5/Archive/How-do-I-send-a-support-ticket-for-fault-on-BT-website-creator/m-p/9925#M10899 sharon1953 2009-10-28T18:00:09Z https://business.forums.bt.com/t5/Archive/How-do-I-send-a-support-ticket-for-fault-on-BT-website-creator/m-p/9932#M10900 <P>Hi Sharon, Sorry to hear you are having these issues.</P><P>&nbsp;</P><P>You can request support using the following link and clicking on the general enquiry link.</P><P>&nbsp;</P><P><A target="_blank" href="http://btbusiness.custhelp.com/app/contact#s=ImNhdD0xOTk1fGZvcm1fc3RhdGU9MCI">http://btbusiness.custhelp.com/app/contact#s=ImNhdD0xOTk1fGZvcm1fc3RhdGU9MCI</A>.</P><P>&nbsp;</P><P>Ian - F -</P> Wed, 28 Oct 2009 19:55:16 GMT https://business.forums.bt.com/t5/Archive/How-do-I-send-a-support-ticket-for-fault-on-BT-website-creator/m-p/9932#M10900 Ian1974 2009-10-28T19:55:16Z https://business.forums.bt.com/t5/Archive/How-do-I-send-a-support-ticket-for-fault-on-BT-website-creator/m-p/9933#M10901 Sorry, select domains and hosting then general enquiry. Wed, 28 Oct 2009 19:56:13 GMT https://business.forums.bt.com/t5/Archive/How-do-I-send-a-support-ticket-for-fault-on-BT-website-creator/m-p/9933#M10901 Ian1974 2009-10-28T19:56:13Z