topic Re: Virtual Phone? in Archive

Virtual Phone?

hortz — Wed, 23 Sep 2009 13:04:11 GMT

Not sure if this is in the right section, but does anyone know if i can obtain a (local) business number from BT but have it diverted to my home number or mobile? Basically this is so I can work at home without giving my home number out on the marketing materials. The business requires a local number also, as opposed to a 0800 etc..

Many thanks

Re: Virtual Phone?

amt2002 — Mon, 28 Sep 2009 11:59:30 GMT

I'm wondering this too. I've got a BT business landline number in my office.

If I scrap the office and work from home, I wonder whether I could keep my number as just a 'call divert' line if I decided I just wanted to use my home virgin phone service.

And the charges that would apply in this case.

Re: Virtual Phone?

Fiona — Wed, 30 Sep 2009 12:38:47 GMT

BT Offer a service called Remote Call Forwarding. BT's Remote Call Forwarding (RCF) is a facility for transferring incoming calls to a different location. It is used when you has moved out of the exchange area do not wish to lose calls, or if the you wish to advertise a number from a certain area where you do not actually have a physical presence.

This is an expensive service, as you have a connection charge and rental of a number at the exchange, you would also incur some call charges. The caller will pay for the first stage (from their phone to your number) and you will pay for the second stage (from your phone to the number you have diverted it to).

If you are interested in this service please contact us.

Kind Regards

Fiona

BT Business Forum Moderator

Re: Virtual Phone?

cjkandi — Fri, 18 Mar 2011 22:12:56 GMT

can you help?? ...... we have 2 numbers one being a virtual number the other just a home land line when the broadband was put in we when told the virtual number would work straight away , the broadband is up and running with NO.... (why is this? could this be what is wrong?) ..Need for the net work login number the home phone is working so why is the virtual number still dead this is my partners business number .PLEASE HELP .

Re: Virtual Phone?

Fiona — Mon, 21 Mar 2011 16:49:32 GMT

I am really sorry, i'm not sure what you mean. When you say Virtual Number, do you mean a call sign number on your landline or is it something else. A call sign number is an extra phone number on your line that rings differently enabling you to distinguish between calls. Is the number with BT Business or BT Residential services?

Kind Regards

Fiona

BT Business Forum Moderator

Re: Virtual Phone?

SeanC — Wed, 23 Mar 2011 15:19:08 GMT

Hi CJ

Are you talking about Voip broadband voice, if so is it residential or business?

Residential lines normally come pre configured to your BT home hub or can be configured manually at www.bt.com/bbv

If it is for a business account you will need to configure your Bt business router at www.bt.com/businessbbv to configure these you will need your broadband voice telephone number and password.

Hope this helps

Regards

Sean

Re: Virtual Phone?

Generaltrees — Tue, 30 Dec 2014 17:41:25 GMT

Hi Yes you can but the best thing to do is to get a BT mobile as well so you don’t get charge for call diversion as it is very expensive. Also if you already have mobile that’s unlock just asked for a sim only deal from BT mobile. Contact 0800800156/ 152/154 or you can have a one plan account which include mobile landline and broadband which is roughly about £154+ vat a quarter. If you working from home you don’t required an additional home line the call from the land line will be diverted to the mobile. You can still used the land line while at home just asked them not to publish your land line number in the directory.

Hope this help

Re: Virtual Phone?

Generaltrees — Tue, 30 Dec 2014 18:06:52 GMT

Yes you can but you will still need a BT landline at home. If you are out of the office exchange i.e. home 0208 and office 0207 they will provide you with a service call Voice Over IP (VOIP) which they will divert the number to the land line or mobile you will be charge about £5 for every number you asked to divert plus charges every time someone rings. (Remember call diversion are very expensive) so to avoid the call diversion charges get a mobile from them or SIM only deal for about £25- £30 per month go to their web site and check the available deal on their mobile

Hope this help

Re: Virtual Phone?

kenjordan1422 — Tue, 09 Aug 2016 11:10:09 GMT

cost of transfering a bt land line to virtual line - re-directed to mobile? the plan is to remove land line as offcie is closing.

number is 10462 438299

Re: Virtual Phone?

VJIADIS — Mon, 25 Sep 2017 03:36:34 GMT

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