topic Re: eTracker and New Customer Number... in Archive

eTracker and New Customer Number...

whoknows — Mon, 23 Nov 2009 21:44:24 GMT

Hi,

Does anyone use the eTracker package as pat of their eShop? I only have the free version (struggling to justify the additional expense), but, on the Dashboard, I have a widget called Shop Performance and it shows a line "New Customers........" followed by a number. However, the number appears far greater than the number of customers i hav that have registered or ordered anything!

The question is, how does eTracker determine there is a New Customer, when i see no new registered user??

Thanks

Re: eTracker and New Customer Number...

graemewilliams — Tue, 24 Nov 2009 16:24:33 GMT

I've asked myself this very same question several times and tried to work out how eTracker arrives at this figure, but without much luck. Would love to know the answer also.......

PS - I am only using eTracker Free version. Can't find any compelling reason to sign up for the paid version......

Re: eTracker and New Customer Number...

whoknows — Tue, 24 Nov 2009 22:43:29 GMT

I suspect that any visit to the checkout page or to the registeration page would count as a new customer even if the checkout or registeration are incomplete and not completed.

But, be good to get a definitive answer......

Re: eTracker and New Customer Number...

rhosyn — Thu, 26 Nov 2009 10:12:53 GMT

I wondered this to but I've figured out it seems to be the amount of times something is added to the basket on the shopfront and the amount of times the basket is viewed. For example, I just did a test order to check my clikcandbuy and the 'customer' number went up by three.

Hope this helps

Re: eTracker and New Customer Number...

whoknows — Sat, 28 Nov 2009 22:54:21 GMT

Hi....

I think you may be right....i was testing new delivery methods in Regions and saw the same happen to my new customer number....

Re: eTracker and New Customer Number...

dave — Sun, 29 Nov 2009 09:41:14 GMT

I don't know the following for sure, but this is my best guess......

Most of these tracking softwares count 'visits', ie how many times a certain ip address requests pages from your site within a pre-determined period (say 30 minutes).

If someone visited your site and viewed 20 pages, this would count as 1 visit. If they then came back after the pre determined period this would then be a second visit.

I think it is just unfortunate that eTracker have named it 'customers' rather than 'visits'.

Re: eTracker and New Customer Number...

rhosyn — Mon, 30 Nov 2009 15:54:26 GMT

Hi Dave

Etracker does differentiate between the two, ie visitors and customers. Wish I had as many customers as I do visitors, though!

Re: eTracker and New Customer Number...

graemewilliams — Mon, 30 Nov 2009 16:31:01 GMT

Jumping slightly onto this thread but still an eTracker issue......

.....Do you happen to know what "Imprint" means when seen on individual visitor page views? I've tried to recreate this but came up with nothing.

Re: eTracker and New Customer Number...

rhosyn — Mon, 30 Nov 2009 16:58:20 GMT

Imprint? Not seen that myself is that only on the paid version?