topic Re: Problems redirecting BT domain to new site built with Joomla hosted on BT server in Archive

Problems redirecting BT domain to new site built with Joomla hosted on BT server

CGPD — Thu, 03 Dec 2009 18:19:28 GMT

Hi hope someone can help me.

My site has been built using Joomla hosted on my BT server and the DNS/web address domain has now been forwarded to the Joomal folder on the BT server address but the site is not live - forwarding out in place 2 days ago and still not live.

Does anyone have a number for technical support that is not premium rate, the people on the other end of the phone have technical knowledge and is not a foreign call centre?

Cheers in advance.

Chris

Re: Problems redirecting BT domain to new site built with Joomla hosted on BT server

rhosyn — Fri, 04 Dec 2009 10:03:52 GMT

CGPD,

Seen any flying pigs recently?!?!

I don't think such a thing exists!

Re: Problems redirecting BT domain to new site built with Joomla hosted on BT server

CGPD — Fri, 04 Dec 2009 10:45:05 GMT

Hi there,

Probably did not explain myself very well.

I'm on BT Advanced web hosting. My site has been built using the Joomla application and is hosted on my BT server.

We've tried to redirect my domain (again hosted by BT) to the Joomla file on my BT server but the site is not live.

Incidentally I've seen flying pigs after several occassions of speaking to BT customer services.

Cheers

Chris

Re: Problems redirecting BT domain to new site built with Joomla hosted on BT server

rhosyn — Fri, 04 Dec 2009 14:47:28 GMT

Hi Chris

I meant flying pigs at actually getting to speak to a BT employee of the calibre you require lol

Have you reset www, a etc settings to the BT server?

Re: Problems redirecting BT domain to new site built with Joomla hosted on BT server

CGPD — Fri, 04 Dec 2009 17:04:41 GMT

LOL BT customer services are a shambles.

Thanks for the response. My techie has suggested doing the following; to unistall Joomla from the server and reinstall it to the root of the public folder on the server and try again.

Any chance you could expand on your suggestions? I think we have removed one of the A records on the redirect from the advanced domain manager but no luck.

Cheers for your interest so far.

Chris

Re: Problems redirecting BT domain to new site built with Joomla hosted on BT server

rhosyn — Sat, 05 Dec 2009 12:41:03 GMT

Hmm

I'm not very au fait with this sort of thing. What error number do you get when you type in the domain name?

Re: Problems redirecting BT domain to new site built with Joomla hosted on BT server

CGPD — Sun, 06 Dec 2009 14:21:24 GMT

When you type in the URL you get the standard BT holding page 'this domain has been registered by BT' so it's not redirecting at all. Trying some other things today but at a loss really.

Does anyone have the number for BT Web Hosting support thst is not a 09 premium number?

Cheers

Chris

Re: Problems redirecting BT domain to new site built with Joomla hosted on BT server

LisaBT — Sat, 19 Dec 2009 14:53:05 GMT

Hi There,

There is a non premium number - which is 0845 600 7020

Lisa