topic Re: BT Domain redirect not working! in Archive

Re: BT Domain redirect not working!

shawsism — Mon, 08 Mar 2010 22:06:58 GMT

Hi there, I have a problem with redirection of my domain name from BT (.co.uk) to my free webspace, I did try a couple of times the manage domain name forwarding service of BT, and i did receive the email saying that i will take 24 hours, but still when i visit the site (xxxxxxx.co.uk) it says 403 Forbidden: You don't have permission to access / on this server. but when i visit the free webspace it's working. I need to use my domain name because it's worthless if I cant use it. by the way on my free webspace, when i go to manage ftp page, it says "Click here to access.NB: Domains cannot be used with this web space" What does it mean? I thought I can redirect my domain name to the free wabspace as stated on the Help and Support Article http://btbusiness.custhelp.com/app/answers/detail/a_id/8761/c/1995,2003,2045

I'm hoping for some answers.

Thanks

Re: BT Domain redirect not working!

wokingbesom — Tue, 09 Mar 2010 00:08:01 GMT

Sounds familiar, I have exactly the same problem in that domain redirect to free webspace always returns http error 403 "website declined to show webpage" which seems to be exactly the same error returned if trying to redirect to any other (non BT hosted) url. Intrigued to understand the solution!

Re: BT Domain redirect not working!

Fiona — Fri, 12 Mar 2010 15:54:50 GMT

I am sorry you are both having problems, could you please both supply your domain names and i can ask someone to look into the issue?

Kind regards

Fiona

BT Business Forum Moderator

Re: BT Domain redirect not working!

shawsism — Fri, 12 Mar 2010 23:55:27 GMT

Hi Fiona, I really need assistance on this, my domain name is freehaircut.co.uk. I tried to redirect this to my free web space for nth time but still having the same error. My free web space is not done yet, i'm still worlking on it but it's activated and has a frontpage stating that it's under construction. (http://home2.btconnect.com/shawsism)I don't know what's wrong with redirection service.

Please help me on this matter.

Thanks

Re: BT Domain redirect not working!

Tracey — Tue, 16 Mar 2010 10:34:19 GMT

Hi Shawsism,

We passed this to the support team to have a look at and they have stated that the problem was that there was two "www" records, they have now rectified this so you should have no problems.

If not if you can let us know.

Many thanks

Tracey

BT Forum Moderator

Re: BT Domain redirect not working!

Gristy13 — Thu, 18 Mar 2010 17:47:58 GMT

Hi Tracey,

I am having the same issue with a couple of new domains we have ordered. However I cannot clear out the other www field from the domain management due to it being greyed out. Who do I need to contact to get this sorted??

Thanks...Chris

Re: BT Domain redirect not working!

shawsism — Thu, 18 Mar 2010 20:28:27 GMT

Tracey,

Thanks for the response, I'll wait till tomorrow for the result, I just tried to redirect the domain again. I received the confirmation email, (as usual). I'm hoping that it will work this time. By the way, when I click on test link on the redirect domain page, it doesnt work. Is it normal? Anyway, fingers crossed. Let's see.

Thanks.

Shawsism

Re: BT Domain redirect not working!

shawsism — Thu, 18 Mar 2010 20:33:07 GMT

Tracey,

Many thanks, I just tried to visit the address. It's working. I don't have to wait till tomorrow. It took a couple of minutes after I redirect it. (or is it already working before I redirect it? I didnt check. )

Anyway, thanks for the help. I really appreciate it. It's a good thing I joined this forum.

Thanks once again.

sHawsism

Re: BT Domain redirect not working!

Fiona — Fri, 19 Mar 2010 08:52:44 GMT

Hi Gristy13

If you could please supply your domain details so we can look into this.

Kind Regards

Fiona

BT Business Forum Moderator

Re: BT Domain redirect not working!

phansford — Tue, 23 Mar 2010 10:50:15 GMT

Hi,

My Domain (http://www.crabtocape.org.uk/) seems to be having the same problems. If I look under the advanced management area there is also two "www" entries - the top one I can't delete.

Would you be able to fix this one for me?

Thanks,

Paul

Re: BT Domain redirect not working!

wokingbesom — Tue, 23 Mar 2010 20:44:24 GMT

Many thanks for offering to help, much appreciated - the domain is www.thebesominwoking.org.uk and I am trying to forward this to my free web space http://home2.btconnect.com/thebesominwoking/ where we have a temporary holding page. Ideally I want to redirect my primary domain directly to a wordpress blog at http://wokingbesom.wordpress.com but not quite sure how I can achieve this other than via a link from the website. One step at a time I guess?

Re: BT Domain redirect not working!

camelvet — Wed, 24 Mar 2010 18:58:37 GMT

I have also try to redirect my domain via my free web space in bt. Website which I bought through BT is www.adventshow.org.uk. I can access it via http://home.btconnect.com/innspark/adventshow but not through the straight address. I can also check the link in the domain manager and it works ok. I do not understand why there is a problem.!

Re: BT Domain redirect not working!

Tracey — Thu, 25 Mar 2010 08:58:03 GMT

Hi Phansford,

We are sorry for inconveniences, however the domain http://www.crabtocape.org.uk/ is not hosted with us. Please verify that you have an account with us. In order to do that please contact our Customer Service Department via Email . If you have any more questions, please do not hesitate to appeal to us.

Kind regards

Tracey

BT Forum moderator

Re: BT Domain redirect not working!

L83ARD — Thu, 28 Oct 2010 10:30:31 GMT

I am also having the same issue. I am trying to forward an email address on behlaf of my boss...I can access my site via http://home.btconnect.com/chemsolglobal.com/ but not at www.chemsolglobal.com. I assume this is something to do with having two www entries? Can you please delete the unrequired one and confirm once done. If this is not the problem, please advise what course of action I should take.

Re: BT Domain redirect not working!

orangeava — Mon, 13 Dec 2010 01:39:09 GMT

Hi There.

Also having problems redirecting.

error when trying to redirect my site Boutique101 :

You are trying to set a www record, when one already exists for this domain. This can cause issues with the domain resolving properly. None of the changes just submitted have been saved. If you need to change a www record please use Advanced Domain Manager.

Tried to ammend www entry in Advanced Domain Manager but it isnt allowed as option is protected.

Help on resolving this much appreciated.

Thanks

Orangeava

Boutique101

Re: BT Domain redirect not working!

allyspens — Wed, 29 Dec 2010 14:50:58 GMT

I am having exactly the same problem. tinyponyrugcompany.co.uk is my primary domain name but I need to point littlewelshrugcompany.co.uk at it, and there's already a www record set up for the littlewelshrugcompany.co.uk so I can't change it!

Any help greatly appreciated

Re: BT Domain redirect not working!

mlindop — Thu, 13 Jan 2011 15:23:40 GMT

Having this problem too. BT domain name is www.wtsupporterstrust.co.uk. Help greatly appreciated.

Re: BT Domain redirect not working!

Fiona — Tue, 18 Jan 2011 13:58:45 GMT

Did you manage to get this resolved with the Technical Team, or are you still having issues?

Kind Regards

Fiona

BT Business Forum Moderator