topic Re: lost in Archive

lost

ceefacat — Fri, 02 Apr 2010 11:16:32 GMT

Hi can you tell me how to find my web.

I have had no problems till now.

But at the moment when I get to the edit my site in pro there is no page for me to click on.

So cant click next to continue.

Any ideas

thanks tony

Re: lost

touman — Fri, 02 Apr 2010 12:06:08 GMT

Hi Tony,

This could be due to the selection you make while logging in.

If you are using Internet Explorer to browse it will prompt you to ask if you want to display unsecure content.

If you say yes to this prompt to allow unsecure content, rather than no, you should then see your thumbnail for the site you are building and be able to access the editor.

Please let us know if this works for you?

Thanks

Colin

Re: lost

ceefacat — Fri, 02 Apr 2010 12:59:02 GMT

thanks for reply colin.

I have clicked on yes when prompted to display unsecure content.

But when page opens my site thumbnail is not there for me to click on and edit

tony

Re: lost

touman — Fri, 02 Apr 2010 13:03:13 GMT

Hi Tony,

If it's Ok could you please provide me with your domain name so I can check this for you?

Thanks again

Colin

Re: lost

ceefacat — Fri, 02 Apr 2010 13:05:50 GMT

www.nooshanbengals.co.uk

Dont know if this helps but it was fine untill I published, then site was no longer available to edit.

Re: lost

ceefacat — Fri, 02 Apr 2010 13:07:28 GMT

sorry its nooshantbengals.co.uk.

Re: lost

touman — Fri, 02 Apr 2010 13:19:01 GMT

Thanks,

I managed to test that in both Internet Explorer 6 and Firefox and both can access the correct site successfully.

I have accessed the editor in both browsers and they show the same site which is online.

So, the problem could just be a stale connection.

This can sometimes happen if you don not reboot (power down) your router for long periods.

To perform a reboot, switch off or pull the power lead out of the back of your router for 30 seconds minimum and put back in. This will refresh the connection and you can try again, always say yes to the displaying nonsecure items prompt if you are using Internet explorer.

If this does not work, then you can also try deleting your cache and cookies stored by your browser.

Open Internet Explorer, click on Tools > Internet Options and click on Delete Cookies, then Delete Files. Close the browser and try again.

Please report back with your progress.

Thanks

Re: lost

ceefacat — Fri, 02 Apr 2010 13:44:52 GMT

hi colin thanks for taking the time to help me out.

I have done as you suggested.

Still no thumbnail for my site on edit page.

I have read on other posts that by clicking no instead of yes can work.

But as you said to click only yes I havnt tried that yet.

Any other ideas.

As I mentioned earlier could it have something to do with me publishing my site, should I have done something before doing that.

Re: lost

touman — Fri, 02 Apr 2010 13:50:08 GMT

Hi there,

The site is there ready to edit as I'm able to access it from here which fortunately means there is no fault.

If you try the steps I suggested on the last post, ie. rebootingf the router and deleting the temporary files and web cache you should have success.

These are steps we would follow if you were to call the technical helpdesk.

Please try these and you should get your access back.

Thanks

Re: lost

touman — Fri, 02 Apr 2010 13:52:48 GMT

If you still have no success then please call our main technical helpdesk number - 0845 600 7020 opt 2 and ask to speak to the Value Added Services Team as you are having a problem with Easy Site Wizard Pro.

We will be glad to help.

Thanks

Colin

Re: lost

dave — Fri, 02 Apr 2010 15:09:45 GMT

If you are using Internet Explorer 8 you need to click NO to the security prompt. For IE7 or 6 you need to say YES. I suspect you are using IE8.