https://business.forums.bt.com/t5/Archive/Re-BT-Internet-Security-Pack-Questions/m-p/326#M119 <DIV><DIV>Dear Deniseword</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes u r correct, the company Authentium &amp; BT joins together and give out the product called BT Internet Security Pack (BT ISecP).</DIV><DIV>&nbsp;</DIV><DIV>There are two problems here</DIV><DIV>&nbsp;</DIV><DIV>1. Keyboard issue ( missing characters )</DIV><DIV>&nbsp;</DIV><DIV>2. ESP System Service Launcher issue</DIV><DIV>&nbsp;</DIV><DIV>The first issue seems to be u have a faulty keyboard, there is no link with BT secuity software. Try with a different keyboard if u can. Or if u r keyboard is wireless, may sure there is enough battery</DIV><DIV>&nbsp;</DIV><DIV>The second issue can be resolved if u repair the BT ISecP from add/remove programs. U mentioned that "...deleted the Authentium software not realising it was ..." what excatly did u removed from the PC.</DIV><DIV>&nbsp;</DIV><DIV>If you reply me excatly what did u removed, may be I can guide you correctly.</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV></DIV> Wed, 28 Nov 2007 16:33:15 GMT Santhosh 2007-11-28T16:33:15Z https://business.forums.bt.com/t5/Archive/Re-BT-Internet-Security-Pack-Questions/m-p/326#M119 <DIV><DIV>Dear Deniseword</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Yes u r correct, the company Authentium &amp; BT joins together and give out the product called BT Internet Security Pack (BT ISecP).</DIV><DIV>&nbsp;</DIV><DIV>There are two problems here</DIV><DIV>&nbsp;</DIV><DIV>1. Keyboard issue ( missing characters )</DIV><DIV>&nbsp;</DIV><DIV>2. ESP System Service Launcher issue</DIV><DIV>&nbsp;</DIV><DIV>The first issue seems to be u have a faulty keyboard, there is no link with BT secuity software. Try with a different keyboard if u can. Or if u r keyboard is wireless, may sure there is enough battery</DIV><DIV>&nbsp;</DIV><DIV>The second issue can be resolved if u repair the BT ISecP from add/remove programs. U mentioned that "...deleted the Authentium software not realising it was ..." what excatly did u removed from the PC.</DIV><DIV>&nbsp;</DIV><DIV>If you reply me excatly what did u removed, may be I can guide you correctly.</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV></DIV> Wed, 28 Nov 2007 16:33:15 GMT https://business.forums.bt.com/t5/Archive/Re-BT-Internet-Security-Pack-Questions/m-p/326#M119 Santhosh 2007-11-28T16:33:15Z