topic Re: Domain Forward Doesn't Work in Archive

Domain Forward Doesn't Work

portandstilton — Sat, 10 Apr 2010 11:53:49 GMT

I have bought the domain www.portgifts.co.uk and want it to forward onto http://www.ukhampers.webs.com/. However, when you enter portgifts.co.uk into the address bar and press enter i get:

Forbidden

You don't have permission to access / on this server.

What should i do?

Re: Domain Forward Doesn't Work

Clanger — Sun, 11 Apr 2010 11:51:25 GMT

@portandstilton wrote:
I have bought the domain www.portgifts.co.uk and want it to forward onto http://www.ukhampers.webs.com/. However, when you enter portgifts.co.uk into the address bar and press enter i get:

Forbidden
You don't have permission to access / on this server.

What should i do?

Hi.

How have you set up the forwarding ? Is it possible you have entered the wrong info ?

Re: Domain Forward Doesn't Work

portandstilton — Sun, 11 Apr 2010 19:08:17 GMT

All i did was:

Went on maintence on domain section

Went on manage of the portgifts.co.uk

Copied in www.ukhampers.webs.com into the website forwarding box.

That was it

Re: Domain Forward Doesn't Work

touman — Mon, 12 Apr 2010 08:37:10 GMT

Hi there,

I checked the domain forward and the problem was that rather than replacing the current record with the forward it created an addiitional record.

This would have caused the forward to work only 50% of the time.

Our apologies for the delay, I have now removed the duplicate record so that the site will now forward correctly.

Thanks

Re: Domain Forward Doesn't Work

BusyBee — Wed, 14 Apr 2010 06:53:55 GMT

Hi, I have the same exact problem trying to redirect tinypartners.com & tinypartners.co.uk to http://ebwomen.com/phpBB31

Could you please check and correct it for me please?

Thanks,

Ian

Re: Domain Forward Doesn't Work

touman — Wed, 14 Apr 2010 07:57:18 GMT

Hi BusyBee,

I checked for you and the same issue had occured.

I have corrected both of your domains and these will work fine now.

Thanks

Colin

Re: Domain Forward Doesn't Work

ashmilnes — Tue, 27 Apr 2010 08:45:01 GMT

I have a similar problem I have purchased an additional domain http://www.driedlavender.org.uk/ and forwarded it to my bt web site www.provencelavender.co.uk however when I click on it I receive an error 403 message the website declined to show this web page. could you have a look at this for me. best wishes Ash

Re: Domain Forward Doesn't Work

touman — Tue, 04 May 2010 10:14:38 GMT

Hi Ash,

I have checked the DNS records for the site and they are correctly set to forward to - http://www.provencelavender.co.uk.

I have also visited the site and reaching it with and without adding www.

Please let me know if you are still encountering a problem.

Thanks

Colin

Re: Domain Forward Doesn't Work

ghoward81 — Fri, 07 May 2010 18:53:56 GMT

I'm having a similar issue

I have a domain www.craighoward.co.uk (hosted by BT) which I am trying to forward to www.craighoward.com which is hosted somewhere else.

When I try to set up website forwarding in basic domain management, I get the following error

"You are trying to set a www record, when one already exists for this domain. This can cause issues with the domain resolving properly. None of the changes just submitted have been saved. If you need to change a www record please use Advanced Domain Manager."

When I go into advance domain manager I set up an entry,

Type: URL

Key: www

Value: http://www.craighoward.com

Is this correct?? When I try and browse to www.craighoward.co.uk I get the 403 forbidden error.

Thanks

Re: Domain Forward Doesn't Work

touman — Mon, 10 May 2010 14:32:05 GMT

Hi there,

Apologies for the delay in response.

The reason you are having problems is because of the way we configure our hosting.

At present your domain is pointing to our default IP address of 209.235.144.9.

Because of thie way our system saves the setting, this is locked. This is to prevent fully hosted sites from being taken down by accident by changes being made in the Advanced domain manager.

In order to make the changeyou require, please could you go to dnsforms.co.uk, click on domains and hosting and then DNS A-record repoint.

This takes you to an online form where you can request the forward be applied. This is our standard procedure for any domain name changes in order that we have an audit trail of these requests.

I am unable to make the change as we need to vaildate security with you and as stated these requests are not actioned over the phone even if validation is done.

Once this change has been made by our dedicated team who will handle your request, the records will no longer be our defaults and you can therefore make changes via Advanced Domain Manager in future.

Hope this helps

Re: Domain Forward Doesn't Work

Colinwhiteh — Mon, 31 May 2010 13:55:38 GMT

Hi,

As part of my business package I have the web address www.designandconstructltd.co.uk registered with yourselves and have tried to redirect to www.designandconstructionltd.moonfruit.com however this only works about 40% of the time. The rest of the time I receive the following message...

Internet Explorer cannot display the webpage

Please can you check to see if the redirect is correctly setup as I feel that it isn't.

Many thanks.

Re: Domain Forward Doesn't Work

touman — Tue, 01 Jun 2010 09:27:33 GMT

Hi Colin,

The problem is being caused by the fact that main records for the site point to our default servers.

The only record which has been changed is the * record, this is used to specify where the browser will go when the prefix for the domain is mis-spelled i.e ww. instead of www. written before the domain.

In order to have your domain forwarded to a URL, the best way is to request this is on the following website: www.dnsforms.co.uk

Click on the link - DNS A-record repoint and then quickly click on Email BT.

On this form you can have our DNS team repoint your domain name to any URL you wish.

The reasons we require you to complete the form online is so that we have a written record of the request, also your domain is currently set to our defaults so logging in to the domain manager would not allow you to change the settings as they are locked if set to defaults.

Thanks

Colin

Re: Domain Forward Doesn't Work

simon-p — Thu, 02 Dec 2010 14:14:48 GMT

Hi, I have a website hosted with BT business hosting that I get the same error message as everybody else on this post but it is not a domain forward problem as I have not set up a forward as far as I know. The site is www.fayedobinsonart.co.uk

I am able to ftp upload to the public directory no problem I don't know if it is relevant but there appeared to be some files under the private/esw folder which I have deleted but am still having the same problem.

Re: Domain Forward Doesn't Work

Dominicboston27 — Fri, 07 Oct 2011 09:56:34 GMT

HI,

I Have the Eexact same probelm please can you do the same

i need to forward www.thepapershop.org.uk to www.thepapershopbarrow.dab-onlinehosting.co.uk

Please could you sort this out

Dom

Re: Domain Forward Doesn't Work

JohnE — Mon, 10 Oct 2011 11:59:27 GMT

For all queries involving this type of forwarding issue, please Contact the Domain Name Services team using the web form.