topic Web hosting technical error in Archive

Web hosting technical error

bgmsound — Fri, 14 May 2010 21:08:45 GMT

I have a problem and can’t get anywhere with the BT help lines. I have web hosting through BT and I had a problem late last year with BT invoices and my account was suspended, then reactivated. But I am not getting invoices again from BT. I enquired why and according to the billing department my account was never reopened but the technical department say my account is open and fine. Which it actually is, it works absolutely fine, except that I am not being charged for it. I cant get the two departments to talk to each other to resolve this and every time I ring up I have to go over it again and again, Billing say it is a technical query and vice versa.

I would like to know if anybody has had a similar problem and how was it resolved? Or if anybody could give me a useful number? Not the main telephone numbers. I really am going round in circles so any help would be really appreciated.

Re: Web hosting technical error

Fiona — Sat, 15 May 2010 07:42:44 GMT

I sorry that you are having difficulties getting your domain billing looked at. If you can please private mail me your domain name, account details and contact details i can look over the case.

Kind Regards

Fiona

BT Business Forum Moderator

Re: Web hosting technical error

bgmsound — Sat, 15 May 2010 16:16:51 GMT

Hi, I have sent you all the details.

Re: Web hosting technical error

Fiona — Mon, 17 May 2010 09:59:34 GMT

Hi Bgmsound,

Thanks, i have recieved the mail. I will look over the issue and arrange for someone to call you. If you don't hear from anyone please get back in touch with me.

Kind Regards

Fiona

BT Business Forum Moderator