topic BT Restrict online Management of Services to UK IP Addresses Only in Archive

BT Restrict online Management of Services to UK IP Addresses Only

col2013 — Wed, 25 Aug 2010 07:00:41 GMT

I can note believe that BT Have recently restricted the ability to "manage my Services" to UK IP addresses only. As an International business, we need to update our website on the move from anywhere in the world, we need to make changes to domains and e-mail accounts while on the move. It seems completely ludicrous that BT would implicate such a restriction. Does anyone know whether BT are planning to keep this restriction in place???

Re: BT Restrict online Management of Services to UK IP Addresses Only

Fiona — Wed, 25 Aug 2010 12:55:18 GMT

I'm sorry to read that you are experiencing issues with logging into 'manage services'. I have your BTConnect details from your forum registration, is this the account you are having issues with? Or are there other accounts? If you can please private mail me with any information that will help us look into your case.

Kind Regards

Fiona

BT Business Forum Moderator

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Re: BT Restrict online Management of Services to UK IP Addresses Only

cpetrauskas — Thu, 27 Jan 2011 01:02:41 GMT

I have this exact problem too.

I am US based and need to periodically manage our UK BT web store.

What is the solution here?

Thank you,

Chris

Re: BT Restrict online Management of Services to UK IP Addresses Only

Tracey — Tue, 01 Feb 2011 12:04:40 GMT

Hi cpetrauskas,

Sorry to read about the problems you are having.

You would need to speak to our Technical Help team, who would be able to assist you with this.

Hope this helps

Tracey

BT Business Forum Moderator