topic Re: Trellix not working can't log in to my BT websites in Archive

Trellix not working can't log in to my BT websites

sharon1953 — Mon, 13 Sep 2010 09:07:31 GMT

Tried to log in to my two BT wesbsites this morning that are still using the old Trelix system, to find that I can't as I get a message telling that Trelix does not support the sites!!!!! Does this mean BT have dumped the software without telling anyone and how do I now access my wesbites? Anyone else had this problem today?

Re: Trellix not working can't log in to my BT websites

kathrynaldred — Mon, 13 Sep 2010 10:58:48 GMT

Hi Sharon,

I've been having the same problem since Saturday. I raised a query with the support team and they've emailed me this morning to say it is a known issue and they are working on resolving it. Let's hope it's not too long! I did some work on my website on Friday afternoon which I wanted to finish on Saturday with a view to launching a new service today - had to put that on hold now!!! very frustrating.

Re: Trellix not working can't log in to my BT websites

jimp69 — Mon, 13 Sep 2010 11:25:51 GMT

yes, and it's very frustrating!!!

Re: Trellix not working can't log in to my BT websites

james7 — Mon, 13 Sep 2010 11:41:47 GMT

Yes i am having this problem also. I wanted to login to upload a file for one of my customers. Can't do it now.

Thanks for the heads up BT!

Re: Trellix not working can't log in to my BT websites

agowans — Tue, 14 Sep 2010 13:26:54 GMT

Hey folks,

This was a technical fault and is now resolved. You should now be able to log in without issue.

Regards,

Ally