topic Forbidden when accessing url without the www in Archive

Hi Alex, I have now hopefully resolved this. The reason is due to an issue with the domain console the new "Blank" record does not replace the current record pointing to the 209.235.144.9 address. This issue has been raised with the developers. Url forwarding wll be the best just now as currently you can only point your primary domain to the hosting IP address. Regards, Ian

Re: Forbidden when accessing url without the www

alexlush — Mon, 18 Oct 2010 16:39:56 GMT

Cheers Ian - all sorted now.

Out of interest, was this something I could fix myself or was it a problem with one of the locked A records? I'm planning to pull in more domains into this account - would be nice if I knew how to fix these problems myself (assuming the customer can do this).

Re: Forbidden when accessing url without the www

Ian1974 — Mon, 18 Oct 2010 18:11:50 GMT

It is a known issue which has been raised.

Best thing to do is when you register new domains, let us know via the dns enquiry form at

http://btbusiness.custhelp.com/app/contact#s=ImNhdD0xOTk1fGZvcm1fc3RhdGU9MCI.

and just request us too unlock the records.

Ian F