https://business.forums.bt.com/t5/Archive/help-with-ftp/m-p/18971#M12704 This could be a few things. Definitely check your username and password again, that's possibly the issue but I don't think so based on that error. It sounds like your ftp is trying to connect to a folder that does not exist, which would be a server side issue. If you check the user and password and are fairly sure those are correct I would call in or email support with your domain to double check on the issue. Thu, 09 Dec 2010 19:55:14 GMT duskjome 2010-12-09T19:55:14Z https://business.forums.bt.com/t5/Archive/help-with-ftp/m-p/18947#M12703 <P>I am trying to upload my web site but cannot get ftp to work</P><P>&nbsp;</P><P>when i click on access ftp and then go to page and open ftp site in windows explorer i get a pop dialog box saying:</P><P>&nbsp;</P><P>an error occurred opening that folder on the FTP server, make sure you have permission to access that folder</P><P>Details</P><P>200 type set to A</P><P>227 entering passive mode (209, 235, 144, 9, 113, 65)</P><P>550: No such file or directory</P><P>&nbsp;</P><P>even if i change the url to be a sub directory i still get the error, i have also tried an ftp client but to no avail, it will not connect - please help</P> Wed, 08 Dec 2010 21:04:44 GMT https://business.forums.bt.com/t5/Archive/help-with-ftp/m-p/18947#M12703 massimo 2010-12-08T21:04:44Z https://business.forums.bt.com/t5/Archive/help-with-ftp/m-p/18971#M12704 This could be a few things. Definitely check your username and password again, that's possibly the issue but I don't think so based on that error. It sounds like your ftp is trying to connect to a folder that does not exist, which would be a server side issue. If you check the user and password and are fairly sure those are correct I would call in or email support with your domain to double check on the issue. Thu, 09 Dec 2010 19:55:14 GMT https://business.forums.bt.com/t5/Archive/help-with-ftp/m-p/18971#M12704 duskjome 2010-12-09T19:55:14Z