topic Re: Can someone please help? Domain redirect againNo, it doesnt work with URL forwarding in Archive

Can someone please help? Domain redirect again

allyspens — Wed, 05 Jan 2011 09:31:05 GMT

Ok. tinyponyrugcompany.co.uk is my primary domain name but I need to point littlewelshrugcompany.co.uk at it too.

However, when I try to do so there's already a www record set up for the littlewelshrugcompany.co.uk so I can't change it!

I've used BT for websites etc many a time before and not encountered this particular problem.

Any help greatly appreciated

Re: Can someone please help? Domain redirect again

Fiona — Wed, 05 Jan 2011 10:12:51 GMT

When you set up additional domain names you are not provided with root-level access, however, you should be able to redirect your domain name to another URL without having to change the www record. It sounds like you are trying to set up Frame Forwarding rather than URL Forwarding.

If you need to set up Frame Forwarding or alter any of the Zone Settings you will need to contact the Technical Helpdesk to go through the changes, this is to ensure there are no errors with the forwarding.

Kind Regards

Fiona

BT Business Forum moderator

Re: Can someone please help? Domain redirect againNo, it doesnt work with URL forwarding

allyspens — Wed, 05 Jan 2011 13:24:37 GMT

Hi Fiona

No, it doesnt work with URL forwarding either, I tried that first as this is the way I had always done this before.

Re: Can someone please help? Domain redirect againNo, it doesnt work with URL forwarding

Fiona — Wed, 05 Jan 2011 15:02:20 GMT

I'm really sorry that this isn't working, you would need to report this to the Technical team, they can check the Zone setting on the account and set it up for you. It sounds like it must be an issue with the Domain Centre.

Kind Regards

Fiona

BT Business Forum Moderator