topic Re: BT Micro - Help in Archive

Re: BT Micro - Help

burnsies02 — Tue, 28 Jul 2009 11:52:39 GMT

Hi

I have seen this issue and its not difficult to resolve.

The red light on your feature phone indicates that there is a message in the voicemail box - probably from the last time it was used (2nd hand unit). On the feature phone, press the message key, it will prompt you for the mailbox. The diamond that is cblack will be the one with a message. Try default password of 1111, then #, then just follow the prompts to listen /delete etc.

As for the busy tone, this means that it is not picking up the line when you want to dial. The default is to require you to press 9, but you can change this if you wish. It is useful to leave the 9 in if you have multiple extensions, so that the system knows you want to dial internally vs externally. If you want to skip the 9, press Program key, then select System Programming (1111 is default password), then System, scroll across until you get to Auto Line Selection, then switch to On.

If this does not work, it means that your line is not set correctly.

If using Featureline, make sure that this is selected in the system programming options as being On, but it is probably not worth using with the Micro, so you may be able to save a few quid on this.

If you need more help, please PM me.

Kindest

David

Re: BT Micro - Help

letsexpress — Sun, 21 Mar 2010 20:04:24 GMT

Hi David

I dont understand what you mean by a fault on the line, as i have been calling around BT with the same problem, for over a week now, and getting no where.

If you could explain your soloution further please

Thanks

Re: BT Micro - Help

davidmorris — Wed, 07 Mar 2012 13:57:05 GMT

Did you ever resolve this problem?

We've just got the same issue with ours after it's worked fine for 2 years.

No idea how to sort it and no support from BT.

Can't believe the pulled all support on a product that they were selling to BT small business customers just 2 years ago - really shocking behaviour!!

Re: BT Micro - Help

munchman — Sat, 06 Oct 2012 10:54:02 GMT

Hi, have similar proble. System worked fine for 2 years, then all of the phones respond really slowly (i press a line out and it takes 30 seconds to respond, press menu on phone and it takes a while for the menu to start responding). Get a dialling tone but not able to call out as says busy or similar.

Any ideas what might be the problem?