topic New user confused regarding domains... in Archive

New user confused regarding domains...

bluetba — Wed, 19 Jan 2011 10:45:20 GMT

I have just moved my broadband connection and everything to BT, everything is working fine except the two domains I transferred across, emails are fine I can send and recieve but my webspace isn't, according to my product details I have this...

Business Essentials (1)
Everything you need to get started with your new broadband connection.
Includes:
A dedicated business portal & access to a dedicated homepage.
10 Business email Lite accounts (yourcompany@btconnect.com)
useraname@btconnect.com email and web access
50Mb space per mailbox
20Mb web space
24 hour helpdesk (local rate number - with broadband)

But I cannot see how I access my webspace to up load my websites, the only option I see says that it cannot be used with domains which seems a bit pointless.

Re: New user confused regarding domains...

Fiona — Wed, 19 Jan 2011 11:46:40 GMT

It sounds like you do not have BT Business WebHosting package. If you would like BT Business to host the actual pages you would need a webhosting package which starts at £5 a month.

If you private mail me your account details or domain details i can check what package you have, and supply more information on what services you have.

Kind Regards

Fiona

BT Business Forum Moderator

Re: New user confused regarding domains...

bluetba — Wed, 19 Jan 2011 12:32:26 GMT

Hi, thanks for the reply, I must confess that I did suspect that it maybe the case. I warn all my customers that BT look cheap on paper but once you start adding up the extras they become costly as a provider.

Ah well, I have setup web forwarding now and will look at getting the customer back away from BT asap.

Thanks again.