topic Re: Do BT ever respond to support requests? in Archive

Do BT ever respond to support requests?

butcherboy — Fri, 17 Jun 2011 16:33:07 GMT

I completed the required form to transfer out my business domain to another Host/Registrar two days ago. Guess what? I'm still waiting on a response despite being advised that a reply would be forthcoming in 12 hours!

You would have thought that BT would respond reasonably quickly to a business customer - but, NO - Friday 5:00 has arrived and I will just have to wait until Monday to make another attempt.

Re: Do BT ever respond to support requests?

JohnE — Mon, 20 Jun 2011 14:42:24 GMT

This type of request is usually answered within a business day. I am very sorry if you have not had a reply as yet. Replies are sent by e-mail to the supplied contact address or the primary @btconnect.com address.

If this still isn't resolved, butcherboy, then send me a private message (click on my Icon, you will find the link to do this down the page and on the right) with the domain name in question.

Re: Do BT ever respond to support requests?

Ian1974 — Mon, 20 Jun 2011 15:46:09 GMT

Hi Butcherboy,

I can confirm that a reply was sent to your primary btconnect.com email address on the 17/06/11 at 1337 Pm.

A further reply to your enquiry today was also sent to the supplied contact address at 1005 Am.

Regards,

Ian -F-

BT Business Domains