topic Ordered Domain Name in Archive

Ordered Domain Name

pete511 — Sat, 16 Jul 2011 22:26:10 GMT

Hi,

I have purchased a domain name (order number: SOOJ50560406). I cannot access it or use it. Its not registered on whois but it is with BT. I have no emails to confirm my purchase either to pete511@btconnect.com or pyeadon659@aol.com.

Why????

Re: Ordered Domain Name

markp — Mon, 18 Jul 2011 07:20:10 GMT

Hi pete511,

I would recomend contacting our DNS support team. To do this go to DNS contact details , click on DNS general enquiry, explain the circumstances and the order number, and they can look into the issue for you.

regards

Markp

Re: Ordered Domain Name

BFC — Sun, 14 Aug 2011 14:17:01 GMT

HI,

I've had the same problem, I contacted the DNS support team by phone and 45mins later........still no joy. At that point I had to leave for an appointment, fully expecting, on my return, an email saying they had rectifyed the matter.

How wrong could I be? NO email, NO phone call NO NOTHING

Rob.

Re: Ordered Domain Name

JohnE — Mon, 15 Aug 2011 11:19:43 GMT

Rob, I am sorry that you had this experience. Due to the necessity for us to retain a "paper trail" with domain name ownership, phoning the helpdesk can be of only limited help. If you contact us using: DNS contact details , your request will be actioned within 24 hours and you will receive confirmation via e-mail.