topic Re: contact us in Archive

Preview not working in Easy Site Wizard Pro!

GordonH — Fri, 09 Sep 2011 09:35:22 GMT

Have you had any luck with this issue. I have the same problem. Im altering a web page we built a couple of years ago but the preview has the changes i made yesterday on it and none of todays. I wouldnt be so bad if I knew exactly what i was doing but I havent used this software before and it is completely un-user- friendly so you need the preview to keep checking what you have done is working. Without the preview working you could be wasting a huge amount of time.

Contacted Bt two days ago and am still waiting for a reply!!

Can anyone help?

Re: Preview not working in Easy Site Wizard Pro!

JohnE — Fri, 09 Sep 2011 15:11:19 GMT

I'm guessing that you contacted us via e-mail. Unfortunately, we are still working through a backlog of e-mail queries. I'd advise that you Contact Us via telephone or Live Chat. There may be a problem we'd need to get escalated.

Re: contact us

pinkcheese — Tue, 01 Nov 2011 08:49:44 GMT

The Contact Us link in the replies only leads to an 0845 no dealing with telephone problems. When I eventually got through to someone they did not now anything about websites. They also suggested that such a help centre would not be open at weekends! As that is the time when everyone does their online shopping, I find this appalling. BT just does seem to understand the ethos of running your own business. We don't create websites for the fun of it or to be creative - we do it to make a living - so we can pay their bills and ultimately their wages! BT please improve your customer service or you will lose them.

Re: Preview not working in Easy Site Wizard Pro!

armitagek — Wed, 04 Jan 2012 12:37:03 GMT

Hi there

I'm seeing the same problem - the easy site wizard preview doesn't seem to work.

I need to get my new web site debugged and live - but I don't want to overe right the currrent one until the new one is debugged. Any suggestions..?

Ken