https://business.forums.bt.com/t5/Archive/Accessing-my-website/m-p/30921#M13597 <P>If you are on the shared webhosting (if you have your own domain name I mean) you can use your domain as the server address. So yourcompanyname.com for example. That's a good fallback in general actually, try whatever URL you use to see your site online as the host/server adress in FTP.</P> Mon, 10 Oct 2011 00:03:06 GMT duskjome 2011-10-10T00:03:06Z https://business.forums.bt.com/t5/Archive/Accessing-my-website/m-p/30915#M13596 <P>I have recently re-installed my FTP client software - Terrapin FTP, it works fine with my website on Demon but will not connect to my BT webspace so I can download the files there to rewrite them.</P><P>&nbsp;</P><P>Can someone tell me what I need to enter as the server address, I have tried ftphost.btconnect.com and with my user name and password it connects but lists no files on the server, I have also tried home2.btconnect.com to the same effect.</P><P>&nbsp;</P><P>Any suggestions?</P><P>&nbsp;</P><P>James</P> Sun, 09 Oct 2011 17:12:02 GMT https://business.forums.bt.com/t5/Archive/Accessing-my-website/m-p/30915#M13596 talkingcars 2011-10-09T17:12:02Z https://business.forums.bt.com/t5/Archive/Accessing-my-website/m-p/30921#M13597 <P>If you are on the shared webhosting (if you have your own domain name I mean) you can use your domain as the server address. So yourcompanyname.com for example. That's a good fallback in general actually, try whatever URL you use to see your site online as the host/server adress in FTP.</P> Mon, 10 Oct 2011 00:03:06 GMT https://business.forums.bt.com/t5/Archive/Accessing-my-website/m-p/30921#M13597 duskjome 2011-10-10T00:03:06Z https://business.forums.bt.com/t5/Archive/Accessing-my-website/m-p/30929#M13598 <P>My site is at <A href="http://home.btconnect.com/talkingcars/" target="_blank">http://home.btconnect.com/talkingcars/</A>&nbsp;so I've tried that, also without the http://, doesn't work.</P><P>&nbsp;</P><P>I tried ftphost.btconnect.com/talkingcars which doesn't work.</P><P>&nbsp;</P><P>ftphostbtconnect.com does connect to the server but doesn't list any files.</P><P>&nbsp;</P><P>James</P> Mon, 10 Oct 2011 05:21:01 GMT https://business.forums.bt.com/t5/Archive/Accessing-my-website/m-p/30929#M13598 talkingcars 2011-10-10T05:21:01Z https://business.forums.bt.com/t5/Archive/Accessing-my-website/m-p/30995#M13599 <P>Any other ideas that might work?</P> Tue, 11 Oct 2011 05:34:33 GMT https://business.forums.bt.com/t5/Archive/Accessing-my-website/m-p/30995#M13599 talkingcars 2011-10-11T05:34:33Z https://business.forums.bt.com/t5/Archive/Accessing-my-website/m-p/31315#M13600 <P>The&nbsp;address you mention indicates that this is free webspace.</P> <P>&nbsp;</P> <P>The FTP details for this would be:</P> <P>&nbsp;</P> <P>Host Name: <A href="ftp://ftp.btconnecthosting.com" target="_blank">ftp.btconnecthosting.com</A></P> <P>&nbsp;</P> <P>Username: talkingcars&nbsp; Password:&nbsp; The Password you used to activate the free webspace.</P> <P>&nbsp;</P> <P>If you can't remember the password, it can be re-set by logging into the "My Services" section of our website, using your Primary @btconnect.com e-mail address:</P> <P>&nbsp;</P> <P><A href="https://myoffice.bt.com/" target="_blank">https://myoffice.bt.com</A></P> <P>&nbsp;<BR />Once logged in, look for the Web Hosting section, click the link: <STRONG>Manage FTP password</STRONG> and you can re-set the password.</P> <P>&nbsp;</P> <P><STRONG>NB:</STRONG> When uploading website files, upload to the <STRONG>/public</STRONG> directory</P> <P>&nbsp;</P> <P>If you need further assistance, then <A href="http://btbusiness.custhelp.com/app/contact#s=ImNhdD0zNzg5LDM3NTQsMzc1NXxmb3JtX3N0YXRlPTAi" target="_blank">Contact Us</A></P> Thu, 20 Oct 2011 11:09:29 GMT https://business.forums.bt.com/t5/Archive/Accessing-my-website/m-p/31315#M13600 JohnE 2011-10-20T11:09:29Z