https://business.forums.bt.com/t5/Archive/Setting-the-auto-renew-flag-for-my-domain-name-to-quot-ON-quot/m-p/30951#M13603 <P>I received an email from BT a few days ago saying that my domain name was due to expire in December and that if I wish to retain the domain, I should set the auto-renew flag to "ON". I visited the BT website and tried to do this. However to my surprise there was no mention on the website as to how much the renewal was going to cost. In any case, I follow the instructions for setting the auto-renew flag to on and I was asked for my debit/credit card details. I have provided both my credit card and debit card detials to pay the £1 that I am being asked to pay and on each occasion I get the following message:</P><P>&nbsp;</P><DIV><P>We were unable to complete your auto renew.</P><P>No funds were charged for this transaction.</P><P>We apologise for the inconvenience that this may have caused.</P></DIV><P>&nbsp;</P><P>I have used the same credit/debit card details to pay other companies on the internet and have not had this problem. Is it time to move the domain name to a company whose website actually works?</P> Mon, 10 Oct 2011 11:48:21 GMT disappointed 2011-10-10T11:48:21Z https://business.forums.bt.com/t5/Archive/Setting-the-auto-renew-flag-for-my-domain-name-to-quot-ON-quot/m-p/30951#M13603 <P>I received an email from BT a few days ago saying that my domain name was due to expire in December and that if I wish to retain the domain, I should set the auto-renew flag to "ON". I visited the BT website and tried to do this. However to my surprise there was no mention on the website as to how much the renewal was going to cost. In any case, I follow the instructions for setting the auto-renew flag to on and I was asked for my debit/credit card details. I have provided both my credit card and debit card detials to pay the £1 that I am being asked to pay and on each occasion I get the following message:</P><P>&nbsp;</P><DIV><P>We were unable to complete your auto renew.</P><P>No funds were charged for this transaction.</P><P>We apologise for the inconvenience that this may have caused.</P></DIV><P>&nbsp;</P><P>I have used the same credit/debit card details to pay other companies on the internet and have not had this problem. Is it time to move the domain name to a company whose website actually works?</P> Mon, 10 Oct 2011 11:48:21 GMT https://business.forums.bt.com/t5/Archive/Setting-the-auto-renew-flag-for-my-domain-name-to-quot-ON-quot/m-p/30951#M13603 disappointed 2011-10-10T11:48:21Z https://business.forums.bt.com/t5/Archive/Setting-the-auto-renew-flag-for-my-domain-name-to-quot-ON-quot/m-p/30953#M13604 <P>I am very sorry that the website doesn't seem to be working for you, disappointed.&nbsp; I'd advise that you&nbsp;<A href="http://btbusiness.custhelp.com/app/contact#s=ImNhdD0zNzg5LDM3NzUsMjMxNnxmb3JtX3N0YXRlPTAi" target="_blank">Contact</A> the Domain Name Services Team who can help you with this.</P> Mon, 10 Oct 2011 11:52:57 GMT https://business.forums.bt.com/t5/Archive/Setting-the-auto-renew-flag-for-my-domain-name-to-quot-ON-quot/m-p/30953#M13604 JohnE 2011-10-10T11:52:57Z https://business.forums.bt.com/t5/Archive/Setting-the-auto-renew-flag-for-my-domain-name-to-quot-ON-quot/m-p/30987#M13605 <P>Thank you. I contacted customer support and got the following&nbsp;reply:</P><P>&nbsp;</P><P>&nbsp;</P><P>Thank you for contacting the BT Business Help &amp; Support team.</P><P>Your message has been received, and your incident number is&nbsp;XXXXXXXXXXX<BR />We'll endeavour to answer your query as soon as possible.</P><P>You can find more answers and guides at <A title="http://www.bt.com/business/help" href="http://www.bt.com/business/help" target="_blank">www.bt.com/business/help</A>, or try our new online support forums.</P><P>Best wishes,<BR />BT Business Support Team</P> Mon, 10 Oct 2011 20:15:53 GMT https://business.forums.bt.com/t5/Archive/Setting-the-auto-renew-flag-for-my-domain-name-to-quot-ON-quot/m-p/30987#M13605 disappointed 2011-10-10T20:15:53Z https://business.forums.bt.com/t5/Archive/Setting-the-auto-renew-flag-for-my-domain-name-to-quot-ON-quot/m-p/31339#M13606 <P>Having waited for over a week for a sensible response from BT and receiving none, I have moved&nbsp;my domain names to another ISP whose website works.</P><P>&nbsp;</P><P>Muito obrigado BT</P><P>&nbsp;</P> Thu, 20 Oct 2011 22:11:28 GMT https://business.forums.bt.com/t5/Archive/Setting-the-auto-renew-flag-for-my-domain-name-to-quot-ON-quot/m-p/31339#M13606 disappointed 2011-10-20T22:11:28Z