topic Re: At the end of my tether in Archive

At the end of my tether

IainTraynor — Tue, 24 Apr 2012 12:36:37 GMT

I been trying to close my advanced web hosting account for the past 2 weeks as my business is no longer trading. The last time I was was on the phone for over an hour and was transferred to no fewer than 6 different departments. I was then asked to fill in a form that was emailed to me, which i did, only then to receive an email saying that i did not have a WEB WORLD ACCOUNT. I already know that, I have advanced web hosting !

I simply want to close this account down, i give my account number and would think that armed with this information it should be a simple matter for BT. Obviously not !!

I am at the end of my tether with this, how difficult can it be.

Can anyone please help me !!

Re: At the end of my tether

gugaguga — Tue, 24 Apr 2012 13:43:51 GMT

Must be a headache for you this past two weeks. People should be able to give you an advice here. I don't have anything on top of my head yet since calling the Customer Service is really the best option on doing this.

Re: At the end of my tether

haus — Tue, 24 Apr 2012 14:54:34 GMT

I am trying to do the same. Why is BT such a joke? They offer a sub-standard service yet won'y let you cancel it!

I might just delete my direct debit.

Re: At the end of my tether

Ian1974 — Wed, 25 Apr 2012 12:00:36 GMT

Hi Iain,

Sorry to hear you are having these problems trying to cancel your hosting services.

Please can you send a dns enquiry form via www.dnsforms.co.uk and mark for my attention in the message body.

I will then be able to assist further.

Kind Regards,

Ian - F-

Bt Business Domains

Re: At the end of my tether

crapbt — Wed, 25 Apr 2012 19:43:02 GMT

hi i phoned for help twice now i went through the dreadful phone came of waiting for someone to pick up after going through the crap number pressing **bleep**e. then after three 1/4s of an hour got through to someone then the phone went berserk with the ; put it down siren this left me mad!! i reget buying my webhosting service i sypathise with you why is bt so bad!

Re: At the end of my tether

Ian1974 — Thu, 26 Apr 2012 14:31:17 GMT

Hi All,

If you require help with your hosting or domains please feel free to use the dns enquiry form at www.dnsforms.co.uk.

We aim to respond to all enquiries within 1 working day.

Kind Regards,

Ian - F -