topic Re: Anyone on from BT that can look at a DNS unlock/repoint for me? in Archive

Anyone on from BT that can look at a DNS unlock/repoint for me?

alexlush — Sat, 02 Jun 2012 17:56:23 GMT

Anyone on the forum from BT over the weekend that can look at a DNS repoint for some domains I transferred in on Friday? I just rung the 24/7 telephone number only to be told that the department was closed until Wednesday!!

My case reference is 120601-001408.

Can't repoint using the website myself as the A records are greyed out. In the past someone from BT has had to unlock them manually for me.

Any assistance greatly apreciated!!

Thanks.

Alex

Re: Anyone on from BT that can look at a DNS unlock/repoint for me?

tetrapackage — Mon, 04 Jun 2012 07:31:09 GMT

The best would be for you to call them until they answer. They usually send out technicians to help you on this kind of problem.

Re: Anyone on from BT that can look at a DNS unlock/repoint for me?

Ian1974 — Thu, 07 Jun 2012 13:24:33 GMT

Hi Alex,

I believe on of my colleaugues replied to your email and unlocked the zone files on the 05/06/12.

I have re-sent the reply just in case it never arrived.

Also apologies you were informed we were closed until Wed when in fact we did have a skeleton staff working during the bank holidays.

@tetrapackage

We do not send out technicians to deal with domain and hosting issues.

Regards,

Ian - F -