topic Re: Remove externally hosted domain - "pending verification". in Archive

Remove externally hosted domain - "pending verification".

carl0s — Mon, 11 Jun 2012 11:50:36 GMT

Can't remove externally hosted domain that is "pending verification".

Emails from other BT customers are not getting through to us now though because BT's mail servers are treating it as BT-hosted for email, when it's not.

I need to delete it.

I expect difficulty getting this done over the phone...

Can anybody help?

Re: Remove externally hosted domain - "pending verification".

Ian1974 — Mon, 11 Jun 2012 12:34:34 GMT

Hi Carl0s,

Please use the dns enquiry form at www.dnsforms.co.uk to request this.

We should respond to your enquiry within 1 working day.

Kind Regards,

Ian - F -

Re: Remove externally hosted domain - "pending verification".

carl0s — Mon, 11 Jun 2012 18:01:35 GMT

Thanks Ian. I will try that.

I have already opened a ticket with support@btdomainsaccount.com, and they have simply replied to my question (worded much like the start of this thread), with:
"The domain name is not registered with us. You will need to contact your current registrar regarding this domain."

I'll try what you said though..

Re: Remove externally hosted domain - "pending verification".

knobbster — Tue, 12 Jun 2012 12:30:41 GMT

Hi Carlos. Is it really one day for this to be resolved? This is good news if that's the case.

Re: Remove externally hosted domain - "pending verification".

carl0s — Tue, 12 Jun 2012 13:29:37 GMT

I just had a further reponse from BT:

"Dear Valued Customer,

Thank you for contacting BT.com Domain Support.

Your domain name has been registered through BT. BT support can be reached at +44.0845-607-1942 or via email at admin@btnames.com or http://btbusiness.custhelp.com/app/contact#s=ImNhdD0xOTk1LDIwNDd8Zm9ybV9zdGF0ZT0wIg..

Please do not hesitate to contact us if you have any further questions or require additional assistance.

Sincerely,

Domain Support
http://www.btdomainsaccount.com"

WTF.

Re: Remove externally hosted domain - "pending verification".

carl0s — Tue, 12 Jun 2012 14:25:00 GMT

I've had a response that it's been sorted now, thanks to Ian's help above.

Thanks,

Carl

Re: Remove externally hosted domain - "pending verification".

carl0s — Wed, 13 Jun 2012 10:30:12 GMT

It has not been sorted.

Instead of removing the domain from the portal's list of "external domains", it has been removed from the list of allowed mail-relay domains.

As a result, my customer now cannot send out any emails at all from their domain name, and the original problem still exists too.

Re: Remove externally hosted domain - "pending verification".

carl0s — Wed, 13 Jun 2012 10:57:43 GMT

We don't want the domain tied to any of BT's web/email hosting platform at all, but we want to be able to send emails via smtp.btclick.com.

It still needs removing from the hosting portal's list of "external domains". That is the list of domains which are registered & DNS managed outside of BT, but are to be used with BT's web/email hosting. We don't want that.

Although I'm told otherwise, some BT customers are receiving SMTP #5.5.1 (user unknown) from c2beaomr08.btconnect.com