topic Re: Moving office and house whats the best method? in Archive

Moving office and house whats the best method?

cmd1980 — Fri, 11 Oct 2013 01:57:28 GMT

I am purchasing a live/ work property meaning it has a designated office. I currently rent an office and it has a BT business line. My home currently has a residential line and BT broadband option 3.

I would also like a 3rd line installed for the property (it currently has 2)

What is the best method of switching over my existing services. Should I merge everything onto one account?

C Dixon

Re: Moving office and house whats the best method?

CFM — Fri, 11 Oct 2013 08:18:51 GMT

Hi,

For service level agreements/ response times etc, it's best to have the services which are critical on a business account but residential is less expensive.

The first thing I would check is whether your numbers are compatible with the new property as if it's on a different exchange you won't be able to move them and would need to set up a redirect or move them to a different service, such as VoIP (on a BT Business Broadband). I would also look into whether BT Infinity is available.

If everything at the new property is going to be on a business account you can have them all on a BT Onebill but you can't include residential services in this.

I would recommend Featureline Compact for your business as it offers a lot more functionality than a standard line and whilst it costs more in rental, you can have it installed for free if you agree to a free BT call plan (which will give you 500 UK and international landline minutes at no cost) and a five year contract.

Hope this helps.

Re: Moving office and house whats the best method?

MHC — Fri, 11 Oct 2013 11:04:43 GMT

There are many questions which only you can really answers. Some points and questions for you to consider.

How many physical lines do you actually need?

Have you considered a VOIP number for one or more? I moved one of my PSTN numbers to a BT Broadband VOIP service and everything is fine.

You will not get everything on one bill - unless you convert your residential number to a business line which will result in higher charges.

I would suggest that you get your broadband onto a business service - the response time is a lot better and is key if you are reliant on the connection.