https://business.forums.bt.com/t5/Archive/DNS-manager-issues/m-p/64242#M15106 <P>A client's domain settings has a couple of issues. I am familiar with DNS, zone files, etc but the BT interface has some features I've not seen before.&nbsp;</P><P>&nbsp;</P><P>The key issue is that the domain root record points to an invalid webhost.</P><P>&nbsp;</P><P>Whilst '<A href="http://www.domain.com'" target="_blank">www.domain.com'</A> redirects to the btconnect webspace OK, the @ (domain root) record points to an IP address in the USA (Fort Lauderdale, InternetNamesForBusiness.com) and is grayed out, thus cannot be changed.&nbsp; This USA server 209.235.144.x returns a Forbidden: error code whenever a visitor types a plain 'domain.com' into their browser. This is unacceptable. Most people expect typing the vanilla domain to work these days, so this is basically a broken setup that is losing customers.</P><P>&nbsp;</P><P>I also notice that the MX record has '@' instead of a preference number. Unusual. Is this valid? Don't want to change it if it's meant to be so. However, the client has been having outbound mail problems.</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 28 Aug 2013 10:00:35 GMT iwrconsultancy 2013-08-28T10:00:35Z https://business.forums.bt.com/t5/Archive/DNS-manager-issues/m-p/64242#M15106 <P>A client's domain settings has a couple of issues. I am familiar with DNS, zone files, etc but the BT interface has some features I've not seen before.&nbsp;</P><P>&nbsp;</P><P>The key issue is that the domain root record points to an invalid webhost.</P><P>&nbsp;</P><P>Whilst '<A href="http://www.domain.com'" target="_blank">www.domain.com'</A> redirects to the btconnect webspace OK, the @ (domain root) record points to an IP address in the USA (Fort Lauderdale, InternetNamesForBusiness.com) and is grayed out, thus cannot be changed.&nbsp; This USA server 209.235.144.x returns a Forbidden: error code whenever a visitor types a plain 'domain.com' into their browser. This is unacceptable. Most people expect typing the vanilla domain to work these days, so this is basically a broken setup that is losing customers.</P><P>&nbsp;</P><P>I also notice that the MX record has '@' instead of a preference number. Unusual. Is this valid? Don't want to change it if it's meant to be so. However, the client has been having outbound mail problems.</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 28 Aug 2013 10:00:35 GMT https://business.forums.bt.com/t5/Archive/DNS-manager-issues/m-p/64242#M15106 iwrconsultancy 2013-08-28T10:00:35Z