Unable to access website control panel, or external FTP access using client

AMF5757 — Mon, 04 Nov 2013 09:33:46 GMT

Hi There,

our website is hosted on a BT webhosting package, and we currently cannot access it when clicking on the link within:

Your account > Manage Services > Web hosting

Upon clicking 'manage <your domain>' it goes to a screen which says:

'You are now logged out of BT Website Centre, please close this window.'

(with this address in the url bar: https://hosting.hostingbt.com/OS4/resources/1891/BTshell/logout.html )

I havnt had any luck directly accessing the site FTP either, using a client or through a browser- it just says there is a problem with the address etc.

Can anyone recommend a fix for this issue?

Thanks in advance,

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Unable to access website control panel, or external FTP access using client