Incorrect information supplied by BT.

gavin_liddell — Mon, 17 Mar 2014 11:26:09 GMT

Reference:redacted

I submitted a form via dnsforms.co.uk for a DNS A-record repoint on Thursday but the WM number I attached to the form was incorrect. I recieved the standard automated response from BT then a further email from Brian Cassidy/Jordan Young (both names appear in the reply email) requesting I reply with the correct WM number.

Having found the correct information I replied directly. Having heard nothing all weekend I checked the details. The email address I was asked to reply to is the same as the automated response email address which clearly states it does not accept incomming messages (repoints_zone_dns@btconnect.com).

I am confused as to who and what address I was expected to respond to with this information as no futher email address was provided. I was assured this issue regarding my repoint would be resolved within 24-36 hours yet BT seems unable to provide me with the correct contact information, an issue that is particularly frustrating when BT themselves request I respond as soon as possible to see this issue resolved quickly.

If someone could contact me re: this issue as soon as possible I would be very grateful.

Re: Incorrect information supplied by BT.

Burkem5 — Mon, 17 Mar 2014 11:25:35 GMT

Hi Gavin,

I have contacted the relevant team for you and asked for a response, you should get another email soon with the correct contact address

Thanks

Burkem5

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Incorrect information supplied by BT.

Re: Incorrect information supplied by BT.