Managing my website

pwdsnd — Tue, 22 Jul 2014 11:16:17 GMT

I am getting deeply furstrated in getting the answers I want.

I got a web designer to start building my site but in order for them to do that I needed to provide them the information needed for them to upload and manage my site.

I have registred my domain with BT and have a webhosting package with them.

I have contacted online support twice and call support each one giving me mixed massages. First one saying all they needed is ftp address and password. I provided this and my web designer says they need more such as:

DB_NAME

DB_USER

DB_PASSWORD

DB_HOST

Contacted online support again and was told I could not be give that information because I have basic package and needed to upgrade to advance for database feature. Third time I was just just directed to FAQ of website and domain which was no help at all.

Most times when you buy hosting package they sent you a email with all the details needed to start building a website. Thing is I have not been give this and direct request by me and resulted in me wasting my morning running in circles.

Can someone please help me and give me the infomation I require.

my hosting package is

BT Web Hosting (IBP) (1)

This package contains a .co.uk domain, 10 email accounts, 500MB web space and templates.

Re: Managing my website

markp — Tue, 22 Jul 2014 11:45:32 GMT

Hi pwdsnd,

With the standard BT Web Hosting (IBP) you do not have the functions for a data base as this requires MySQL which is only availble with our advanced webhosting pack.

So if your website designers are needing this information you will need to upgrade your account to the advanced one.

Once it is upgraded you can then login to the account to create the database details they are asking you for.

I hope this helps.

markp

topic Re: Managing my website in Archive

Managing my website

Re: Managing my website