BT Domains - Domain name registration

marshallcolman — Tue, 05 Aug 2014 15:33:54 GMT

My domain name is marshallcolman.com

It is registered via BT Domains with Register.com. Registration is paid for from 1 August 2014. My website is not hosted by BT and I am not a BT customer.

On 4 August 2014 my website and email went down. I think the reason is that the Name Server details have been recorded inaccurately. The registration details of the domain are as follows:

Domain Name: MARSHALLCOLMAN.COM
Registry Domain ID: 537031363_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.register.com
Registrar URL: www.register.com
Updated Date: 2014-08-04 02:58:21Z
Creation Date: 2006-07-31 16:22:12Z
Registrar Registration Expiration Date: 2014-07-31 20:22:12Z
Registrar: REGISTER.COM, INC.
Registrar IANA ID: 9
Registrar Abuse Contact Email: abuse@web.com
Registrar Abuse Contact Phone: +1.4042602594
Domain Status: clientTransferProhibited
Registry Registrant ID:
Registrant Name: MARSHALL COLMAN
Registrant Organization: MARSHALL COLMAN CERAMICS
Registrant Street: 29 FLINT WAY
Registrant City: ST ALBANS
Registrant State/Province: HERTS
Registrant Postal Code: AL3 6DU
Registrant Country: GB
Registrant Phone: +44.1727839659
Registrant Phone Ext:
Registrant Fax: NONE
Registrant Fax Ext:
Registrant Email: MARSHALLCOLMAN@BTINTERNET.COM
Registry Admin ID:
Admin Name: MARSHALL COLMAN
Admin Organization: MARSHALL COLMAN CERAMICS
Admin Street: 29 FLINT WAY
Admin City: ST ALBANS
Admin State/Province: HERTS
Admin Postal Code: AL3 6DU
Admin Country: GB
Admin Phone: +44.1727839659
Admin Phone Ext:
Admin Fax: NONE
Admin Fax Ext:
Admin Email: MARSHALLCOLMAN@BTINTERNET.COM
Registry Tech ID:
Tech Name: MARSHALL COLMAN
Tech Organization: MARSHALL COLMAN CERAMICS
Tech Street: 29 FLINT WAY
Tech City: ST ALBANS
Tech State/Province: HERTS
Tech Postal Code: AL3 6DU
Tech Country: GB
Tech Phone: +44.1727839659
Tech Phone Ext:
Tech Fax: NONE
Tech Fax Ext:
Tech Email: MARSHALLCOLMAN@BTINTERNET.COM
Name Server: DNS01.GPN.REGISTER.COM
Name Server: DNS02.GPN.REGISTER.COM
Name Server: DNS03.GPN.REGISTER.COM
Name Server: DNS04.GPN.REGISTER.COM
Name Server: DNS05.GPN.REGISTER.COM
DNSSEC: unSigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
Last update of WHOIS database: 2014-08-04 02:58:21Z

The Name Server should be:

Name Server: NS1.DEEPERBYDESIGN.COM

Name server: NS1.DEEPERBYDESIGN.COM

Register.com inform me that, as the registration was carried out by BT Domains, the change must be carried out by them. I do not know how to contact them to instruct them to make that change. Please advise me how it can be done.

Thank you.

Marshall Colman

Re: BT Domains - Domain name registration

marshallcolman — Wed, 06 Aug 2014 15:12:06 GMT

Can someone reply to my query? How can I retrieve my domain name and recover my website and email? Thanks.

Re: BT Domains - Domain name registration

Ian1974 — Tue, 12 Aug 2014 14:06:27 GMT

Hi Marshall,

I have checked and can see the namesrevers are now correct and your site is now displaying.

For future reference any support requests need to be emailed to support@btdomainsaccount.com.

Kind Regards,

Ian Ferrier

BT Business Domains

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BT Domains - Domain name registration

Re: BT Domains - Domain name registration

Re: BT Domains - Domain name registration