Charged Twice For New Domain Registration

westernsupplies — Wed, 10 Jun 2015 09:35:12 GMT

Hi,

I recently purchased a domain name but did not receive an email confirmation, so I bought it again. Again, I did not receive an email confirmation. However, I sent an email to Ian, in the Domains team, who has assisted my company before. He is extremely helpful.

He replied almost immediately and explained that there is a problem registering domains with BT but he sorted my issue out quickly. Without asking, he offered 4 years instead of the 2 years I had paid for, as a gesture of goodwill. Having just received my credit card statement, I have been charged twice. I have tried to contact Ian on his email but he must be away as he normally responds very swiftly.

Can you please tell me who to contact, so that I can get a refund for one of the domain purchases?

Warm regards,

Dennis

Re: Charged Twice For New Domain Registration

Ian1974 — Fri, 12 Jun 2015 09:33:11 GMT

Hi Dennis,

My apologies I was on leave.

I have arranged for a credit for the payment to be added to your next bill.

If you have any further enquiries, please reply to my last e-mail.

Kind Regards,

Ian - F -

BT Business Support.

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Charged Twice For New Domain Registration

Re: Charged Twice For New Domain Registration