topic Re: Can't access account to manage my services in Archive

Can't access account to manage my services

tracey2412 — Fri, 30 Oct 2015 17:19:59 GMT

I bought a domain through BT last November & haven't been able to use it in the way I intended. Tried to ask the BT hel through emails but didn;t get anywhere. Most of it was down to me not understanding the way things worked (or didn't work) and so I have now found someone who can do what I want but I need to move the domain away from BT. To do that I need to log in & change the IPS tag.

But I can't remember the log in details, tried but am now I am locked out. It won't let me reset password & says I must contact BT to resolve, but the link to contact us doesn't give an option for this! and I don't have hours to hold online waiting for an answer.

So, wondered PLEASE if anyone here can help me. How do I reset password to get in to manage services on a domain name only account - not linked to any other BT account. Thank you very much.

Re: Can't access account to manage my services

markp — Mon, 02 Nov 2015 14:40:49 GMT

Hi tracey2412,

It is not possible for a user to login and change the IPS tag themselves, it is only something out domain name can change on your behalf.

If you go to www.dnsforms.co.uk there is a link to transfer out your domain, click on this, then click on email , this will give you a form to fill in and submit.

Once the team receives this email your request is normally carried our before the end of the next working day.

Regards

Markp

Re: Can't access account to manage my services

tracey2412 — Thu, 05 Nov 2015 11:19:06 GMT

Thank you for the reply & the link to the form I need to complete.

However, it asks in a mandatory field for account number. Thre is no account number - I only ever received a confirmaiton of service purcahse & payment by email. It is only a domain name - ther eis no web site or host package attached, I don'y pay BT for anything to do with this after the inital purchase of domain name for 2 years.

It also asks for answer to security question - that could be difficult too, but one step at a time!

So, still unable to progress 😞

If you have any further advice, wd really appreciate. Thank you

Re: Can't access account to manage my services

markp — Fri, 06 Nov 2015 15:31:39 GMT

Hi tracey2412,

on the form website fill in the general enquiry form with as much details as you have for the domain, put in a dummy account number eg WM12345678 and a dummy answer for security, and put all the details you have in the comments box, they will email you back with the next steps.

Markp

Re: Can't access account to manage my services

tracey2412 — Mon, 16 Nov 2015 20:00:32 GMT

belated thankyou - I will try this! I had lost the will to proceed any further until today, hence I didn't check back for further answers! Thank you again.