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Featureline Helpdesk Online Chat

lloydy2001 — Tue, 08 Feb 2011 13:01:40 GMT

You can now contact the Featureline helpdesk online using our new Online Chat instant messaging tool. Quick, easy and convenient - get instant advice on the Featureline service, calling features and technical problems.

Just visit Featureline Team and click on the green 'Chat online' icon. Also available from this page is the Featureline user guide, FAQs and troubleshooting pages - making it a one-stop shop for help and support.
Your views count! We'd love to have your opinions of the new Online Chat service - what's it like to use? What's good? What's not?... Please let us know!!

Cheers

Featureline Product Team

Message Edited by lloydy2001 on 10-07-2009 10:54 AM

Re: Featureline Helpdesk Online Chat

whizzbang — Fri, 10 Jul 2009 16:13:16 GMT

what's featureline lloydy?

Re: Featureline Helpdesk Online Chat

lloydy2001 — Mon, 13 Jul 2009 10:54:54 GMT

Featureline is a business phone line service that provides similar functionality to a small PBX, without the need to invest in a sophisticated phone system or any equipment or upgrade overheads.

Featureline includes a number of features which come in-tariff: Call Diversion, Call Transfer, 3-way Calling, Call Pick-Up, Call Waiting, Hunt Group working (to name but a few).

It can help save you money, make your business more efficient and increase the level of service you give your customers.

For more info - take a look at the website http://business.bt.com/phone-services/phone-lines-and-calling-plans/featureline

Re: Featureline Helpdesk Online Chat

whizzbang — Mon, 13 Jul 2009 12:31:01 GMT

ah ok thanks, will take a look

Re: Featureline Helpdesk Online Chat

hartleygreens — Mon, 01 Nov 2010 09:18:41 GMT

having problems changing my time on my featureline

Re: Featureline Helpdesk Online Chat

Frances — Tue, 02 Nov 2010 09:31:56 GMT

Hi Hartleygreens

Are you still having this problem? If so, you can contact the featureline team on their chat as described above or you can call them instead on 0870 513 3399 and they will be able to assist you further.

Thanks

Frances

Forum Moderator

Re: Featureline Helpdesk Online Chat

Janbatch — Sun, 06 Feb 2011 17:51:05 GMT

I have just set up Featureline with BT and understand we are a Hunt Group.

I have purchased 4 Featureline phones.

We have 4 lines coming into the 1 main line.

My problem is, thick as I may appear..... How do assign an extension number to the 4 phones I have plugged in the wall?

I understand the diver etc, but I am at a loss to understand how I can set up extension numbers to transfer incoming calls internally!

Thanks

Jan

Re: Featureline Helpdesk Online Chat

Tracey — Tue, 08 Feb 2011 13:00:34 GMT

Hi Janbatch, Sorry to read about the issues you are having with your line.

If you speak to our Featureline Team, they would be able to assist you with setting this up.

Hope this helps

Tracey

BT Business Forum Moderator

Re: Featureline Helpdesk Online Chat

Wiltshire — Fri, 23 Dec 2011 14:43:07 GMT

We have featureline 4 lines and I want to know if I can pick up the messages remotely over the Christmas period and if so how I go about this??

regards

Debbiei

Re: Featureline Helpdesk Online Chat

Tracey64 — Mon, 23 Jan 2012 10:44:34 GMT

My BT Featureline phone isn't ringing - the red light is flashing but there is no ringing sound. Also, when I press the hands free button there is no dialling tone. I have to pick the phone up.

Re: Featureline Helpdesk Online Chat

celavey — Wed, 07 Mar 2012 05:03:26 GMT

Seems like a lot of customers are contacting them every single day. I just couldn't believe that I am always stuck on queue.

Re: Featureline Helpdesk Online Chat

jo2 — Fri, 31 Aug 2012 13:16:40 GMT

I have forgotten to remotely divert my Featureline phone - before I do so I would like to check if there are any messages. How do I do this please?

Re: Featureline Helpdesk Online Chat

SandyPower — Thu, 06 Sep 2012 11:24:29 GMT

Where is the featureline online chat green icon?

Re: Featureline Helpdesk Online Chat

cinnes — Mon, 05 Nov 2012 14:34:23 GMT

We have 4 featurelines on a hunt group but want all the phones to ring at the same time, how do we achieve this. Is it by removing the hunt group?

Re: Featureline Helpdesk Online Chat

chris1974 — Mon, 26 Nov 2012 19:50:51 GMT

Hi there can anyone tell me if featureline would save me buying a new phone system like quantum ..

We are a small business and have 2 incoming lines and seem to only need very basic functions like receiving calls , making calls , transfering a call to a mobile and transfering calls internally to one of our 5 phones ..Does Featurline let me do all this ?

Re: Featureline Helpdesk Online Chat

AQueensEnglish — Fri, 30 Nov 2012 14:47:39 GMT

we have bought a BT clonverse 2300 phone and we can't set it up so that we can transfer calls between the office phones

Re: Featureline Helpdesk Online Chat

GingyP — Mon, 24 Feb 2014 09:38:42 GMT

on 01284 787169 we have 4 feature lines

Often we are all out of the office

If we try and set diverts on all phones one - usually the first in line - is "busy" if anyone calls us. Other lines divert fine

Re: Featureline Helpdesk Online Chat

patrick — Mon, 07 Apr 2014 12:48:21 GMT

I have lost my a/c number can you let me have it Patrick Norris

Re: Featureline Helpdesk Online Chat

patrick — Mon, 07 Apr 2014 12:52:20 GMT

will you please let me have my account number with you Patrick Norris

Re: Featureline Helpdesk Online Chat

movingpad — Thu, 10 Jul 2014 08:00:33 GMT

wheres the green button to press? one of our phones in unable to transfer incoming calls but can do internal..help!