https://business.forums.bt.com/t5/Archive/DNS-Managment/m-p/77676#M16018 <P>When trying to change the DNS settings for one of the domains I manage -&nbsp;the changes are never applied and the system freezes. Also can sombody explain why the reverse DNS zone is actually hosted in Florida? Trying to get a copy of the reverse zone is impossible because it is outsourced and the forward&nbsp;DNS settings are only 25% complete (initial setup by BT),</P><P>The web management interface does not work and also you cannot even add records so it is viewable from the web if you have a hosting package.</P><P>Very very shoddy service and not fir for purpose and causing my client all sorts of issues with mail being rejected by some SMTP servers.</P><P>Help is no use as nobody answers the phone or you are in a queue and even if you get connected after 2 hours they can't help you as the problem is not on the help desk script.</P><P>The whole mamagement site and navigation is shot to bits and almost every page one link or another does not work.</P><P>Definately thinking of transfering all domains and hosting away to somebody who can do the job.</P><P>Bad Bad Bad show and experiance over the last 3-4 years after 25 years with them. Why pay for a business service 24/7 when they do not deliver?</P> Wed, 01 Jun 2016 16:28:50 GMT FSDSMAN 2016-06-01T16:28:50Z https://business.forums.bt.com/t5/Archive/DNS-Managment/m-p/77676#M16018 <P>When trying to change the DNS settings for one of the domains I manage -&nbsp;the changes are never applied and the system freezes. Also can sombody explain why the reverse DNS zone is actually hosted in Florida? Trying to get a copy of the reverse zone is impossible because it is outsourced and the forward&nbsp;DNS settings are only 25% complete (initial setup by BT),</P><P>The web management interface does not work and also you cannot even add records so it is viewable from the web if you have a hosting package.</P><P>Very very shoddy service and not fir for purpose and causing my client all sorts of issues with mail being rejected by some SMTP servers.</P><P>Help is no use as nobody answers the phone or you are in a queue and even if you get connected after 2 hours they can't help you as the problem is not on the help desk script.</P><P>The whole mamagement site and navigation is shot to bits and almost every page one link or another does not work.</P><P>Definately thinking of transfering all domains and hosting away to somebody who can do the job.</P><P>Bad Bad Bad show and experiance over the last 3-4 years after 25 years with them. Why pay for a business service 24/7 when they do not deliver?</P> Wed, 01 Jun 2016 16:28:50 GMT https://business.forums.bt.com/t5/Archive/DNS-Managment/m-p/77676#M16018 FSDSMAN 2016-06-01T16:28:50Z