topic Re: BT Business One Plan Unlimited in Archive

BT Business One Plan Unlimited

Peach — Wed, 20 Oct 2010 20:19:50 GMT

Hello, I have had Bt on to me to change from my current supplier to the business one plan unlimited, this all looks fantastic but my concern is that it is not as it seems I have 15 lines of ISDN30 will the 5000 minutes of 01,02,03 and non geo calls and 300 minutes of mobiles (less 3G) be shared between ALL the lines I.e 75,000 minutes and 4500 minutes or is it billed per Line and not shared which would be a disaster as the reality is we use lines 1-6 for outgoing calls mainly I have it in writing from BT local business that it IS shared between the lines but did a web chat with BT Business who say it is NOT shared please help as this is a big move for me Thanks John

Re: BT Business One Plan Unlimited

Tracey — Thu, 21 Oct 2010 09:30:59 GMT

Hi Peach,

Sorry to read about the confusion.

I have looked into this for you.

Basically for the Unlimited calls package, it is £15.00 per line/channel so if you wished to have this call package on the 15 lines/channels you would have to pay for 15 call packages.

If you have the call package on one line the call minutes are only for that one line and are non transferable.

Hope this has cleared this up for you.

Thanks

Tracey

BT Forum Moderator

Re: BT Business One Plan Unlimited

elliptical — Thu, 04 Nov 2010 13:10:58 GMT

Hi,

Can you clarify that the unlimited allowance is or is not shared between the channels? I.e. most calls will be made on channels 1 & 2 and very likely to go over 5000 minutes.

Thanks

Brendan

Re: BT Business One Plan Unlimited

Peach — Tue, 16 Nov 2010 17:52:52 GMT

Hi Brendan,

This is what I wanted clarifying as I have had BT local Business tell me it is shared between all the channels I have 1-15 making 75,000 minutes (well 70,500 as this is deducted from the total) of 01,02,03,08 numbers and 4,500 minutes of Mobiles (excluding 3G and Dolphin)

However BT Business have told me that is NOT shared between the channels and they are PER LINE, making 4,700 minutes and 300 minutes respectively per Line

As you quite rightly point out most of our calls will be Lines 1-6 maximum as this is how most Telephone Systems are programmed and so on that basis it would not be worthwhile changing from my existing supplier

I am told by a friend that BT Local Business do not care whatever they tell you as they do not bill you - it becomes BT Business problem from a billing point of view and I do not want to be tied into a 2 year contract without complete clarification (T's and C's from BT which I cannot find anywhere)

I feel there is a lack of clarity from BT and is further confused on this forum as Tracey a BT Forum Moderator is quoted below

Hi Peach,

Sorry to read about the confusion.

I have looked into this for you.

Basically for the Unlimited calls package, it is £15.00 per line/channel so if you wished to have this call package on the 15 lines/channels you would have to pay for 15 call packages.

If you have the call package on one line the call minutes are only for that one line and are non transferable.

Hope this has cleared this up for you.

Thanks

Tracey

BT Forum Moderator

This reads to me that the inclusive plan is PER LINE or CHANNEL although not conclusively and yet in a forum post further up the page Chris3p who is a BT Partner states the following

I should also mention that the Unlimited deal is subject to a Fair Usage Policy. This translates to 5,000 fixed line and international minutes per month and 300 fixed line to mobile minutes. If you have the package on a multi-line installation (using the example I made in my post above) this "allowance" is multiplied by the number of subscriptions you have e.g. 20,000 fixed and international minutes and 1,200 fixed to mobile minutes.

I would just like someone to point me to the Terms and Conditions that define exactly what the situation is - Are these minutes per Line/Channel and billed as that or shared over the Lines/Channels the customer has

Any help would be appreciated

Cheers

John

Re: BT Business One Plan Unlimited

325consultancy — Fri, 19 Nov 2010 00:29:56 GMT

Hi,

Hope this clarifies...The shared minutes depend on the type of lines you are using (individual or Auxillary)

Are the 500 free minutes, and the Unlimited Calls Packages, line based, or shared by site or customer level?
The Free Minutes and the Unlimited Calls Packages are applied per line or installation (where applicable) and are not
transferable to other lines outside of that installation.
Every eligible fixed line in the customer’s One Plan Inclusive inventory receives the 500 Free minutes. The Unlimited
Calls Package is opt in and has to be taken at “installation level” – so all lines sharing the same telephone number
(auxiliary lines) must also take the Unlimited Calls Package and pay the Unlimited Calls Package charge.

The Unlimited Calls Package has to be taken at installation level - so all lines/channels sharing the same telephone number (auxiliary lines) have to take a package and pay the fee. However, monitoring of the Fair Use Policy is also at installation level. Each calendar month BT adds together the allowance per line in the installation (“total allowance”) and the usage across all the lines in the installation (“total usage”). Where the total usage exceeds the total allowance BT will commence charging for additional calls on all lines in the installation from the next calendar day.
Keeping the maths simple - if I had three lines (1 + 2 aux) on a £500 One Plan Inclusive and wanted to take the Unlimited Calls Package:
I'd have to have 1 per line = 3 and pay 3 x £15 = £45 per month Fair Use Policy allows up to 5000 inland/idd fixed minutes and 300 f2m minutes This gives me 15,000 inland/idd mins and 900 f2m mins across my installation (3 lines) per month It does not matter whether each line uses them equally, or one line uses all of them. So line 1 could exceed 5000 inland/idd minutes but would not be charged for additional calls if the total for the installation had not reached 15,000

This is not the same if I had 3 separate telephone lines, on separate numbers/installations:
In this instance I could pick whether to have packages on any line but would not have to have on all three if I did not want to Fair Use Policy allows up to 5000 inland/idd fixed minutes and 300 f2m minutes - but this is measured at installation level, so in this example it applies on a line by line basis (there is no "pooling") If any individual line/installation with an Unlimited Calls Package exceed the Fair Use Policy they would be charged from the next calendar day - even if other lines/installations had not reached their FUP.

Happy to speak to ypu directly if required. PM your contcat information and I will 'phone you

Best Regards,

Re: BT Business One Plan Unlimited

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Re: BT Business One Plan Unlimited

MGBTLB — Mon, 13 Jun 2011 15:59:28 GMT