topic New Service long delay in installation in Archive

New Service long delay in installation

snavarac — Fri, 28 Jan 2011 19:58:15 GMT

I ordered a new phone line at the beginning of this week. We have a cable on the premises and as far as I can find out it just requires a socket fitting on the end. I have been told it's not going to be done until the 3/3/11. Surely it should not take that long. Sudbury Suffolk area.

Re: New Service long delay in installation

Tracey — Tue, 01 Feb 2011 12:19:25 GMT

Hi Snavarac,

Sorry to read about the issues that you are having with your order.

You can speak to the Order Tracking team to discuss your order.

Hope this helps

Tracey

BT Business Forum Moderator

Re: New Service long delay in installation

snavarac — Tue, 01 Feb 2011 21:23:59 GMT

Yes spoke to them today, nothing can be done. Not a very impressive start!

Re: New Service long delay in installation

Aer — Fri, 04 Feb 2011 21:01:49 GMT

Same problem for me, 39 working days for an appointment with a BT Engineer to open the phone line. 2 months to handle a basic activity of BT Business !

I'm in London, not the most remote place on earth.

Re: New Service long delay in installation

gthorp — Sat, 23 Apr 2011 09:02:02 GMT

Hi nearly the same problem, a very nice sales person convinced me to return to B/T after I had been very happy with Virgin Cable for a number of years and it is turning out to be a night mare. So far 4 engineers have been out and done nothing, I have spent hours ( and B/T can check ) ringing India and nothing seens to change. The engineers say I only do the phones and no none will come in and look at why the tele or internet is not working. I set the equipment up the best i could but have loads of cables left and still no one from B/T will come and help.

Yes B/T mat be cheaper at the moment but getting it to work is another thing.

No tele or internet from B/T for over a month since the first engineer came is not fair.

Please Please can the B/T Forum Moderator help.

Re: New Service long delay in installation

bbpetcuisine — Sat, 30 Apr 2011 11:54:14 GMT

Well we are a new on line business and I booked to have an exisitng line reconnected and booked this A MONTH ago and when the day came for switch on it never happened! Yet i was offered this line at the time of booking, i declined as i was also having a new line put in too and thought i would save money and have them go live at the same time!

1. No one called me to let me know, I called BT a fault was raised

2. Alll my initial start up adverts were linked to the number that is not connected!

I am disappointed with the service I have recieved but i am in the system and NOW I WAIT! This is so unfair in the current climate as it is tough so you want to set a good image, I think BT have let me down!

I am expecting a call back on Tuesday for them to let me know how it is going in the system so could be kept waiting even longer!!!